What Zoho CRM data can I access?

Leads, Contacts, Accounts, Deals, Notes, and any custom module. All data respects your Zoho CRM permissions.

How does authentication work?

Uses Zoho OAuth 2.0 with a refresh token. Create a Self Client in the Zoho API Console, generate a refresh token, and provide Client ID, Client Secret, and Refresh Token.

Does it support multi-region Zoho?

Yes! Set your API domain: zohoapis.com (US), zohoapis.eu (EU), zohoapis.in (India), zohoapis.com.au (Australia), zohoapis.jp (Japan).

Zoho CRM Service MCP Connector for Claude

A+

Manage support cases and knowledge base solutions — customer service operations through Zoho CRM.

7 tools Official Updated Jun 28, 2026 Official Vinkius Partner

More Details Connect to Claude

Connect Zoho CRM to any AI agent — manage your entire CRM without switching tabs.

What you can do

Leads — Search and create leads with source and status tracking
Contacts — Find and create contacts linked to accounts
Accounts — Search companies and organizations
Deals — Search, create, and track deals through pipeline stages
Notes — Create notes attached to any CRM record
Generic List — Query any Zoho CRM module directly

Who is this for?

Sales Reps — CRM at your fingertips through AI
BDRs — Quickly qualify and create leads
Sales Managers — Pipeline visibility and deal insights
Support Teams — Access contact and account data seamlessly

support-casesknowledge-basecustomer-serviceticket-managementissue-trackingservice-operations

7 tools expose this connector's capabilities to your AI agent.

zoho_create_case

Subject is required. Status: New, Assigned, On Hold, Closed. Priority: High, Medium, Low. Case_Origin: Phone, Email, Web, Chat, Forum, Twitter. Case_Reason: Installation, Performance, Feature Request, etc. Use when logging a new customer issue or support request. Create a new support case in Zoho CRM with subject, priority, origin channel, reason, and description

zoho_create_solution

Solution_Title, Question, and Answer are required. Status: Draft, Reviewed, Published. Published solutions are accessible in the self-service knowledge base. Use when the user wants to document a new solution, answer a FAQ, or create a reference article. Create a new knowledge base article in Zoho CRM with title, question, answer, and publish status

zoho_list_cases

Returns case subject, status (New/Assigned/Closed), priority (High/Medium/Low), case origin (Phone/Email/Web/Chat), case reason, and owner. Cases track customer support issues. Use when the user asks about open support cases, case workload, or support queue status. List support cases in Zoho CRM with subject, status, priority, origin channel, and assigned owner

zoho_list_solutions

Solutions are knowledge base articles with a Question and Answer format. Returns title, status (Draft/Reviewed/Published), and content. Use when the user asks about existing KB articles, wants to find documented solutions, or needs to audit the knowledge base. List knowledge base solutions/articles in Zoho CRM with title, question, status, and review information

zoho_search_cases

Returns matching cases with subject, status, priority, origin, and owner. Use when the user wants to find a specific support case, look up a customer issue, or check the status of a reported problem. Search Zoho CRM support cases by subject or keyword to find specific customer issues

zoho_search_solutions

Returns matching KB articles with title, status, and content. Use when the user asks "do we have a KB article about X?" or wants to find existing documentation before creating a new solution. Search the Zoho CRM knowledge base for solutions/articles by keyword to find documented answers to common issues

zoho_update_case

Only specified fields change. Common operations: set Status to "Closed" when resolved, escalate Priority to "High", or update Subject for clarity. Use when a case progresses or needs correction. Update an existing Zoho CRM case — change status, priority, or subject to reflect resolution progress