MCP For Claude Marketplace
ServiceNow

ServiceNow MCP Connector for Claude

A+

Manage incidents, service requests, change orders, and CMDB records on ServiceNow — the enterprise ITSM backbone.

10 tools Official Updated Jun 28, 2026 Official Vinkius Partner
More Details Connect to Claude

Connect your ServiceNow instance to any AI agent and manage your entire IT service lifecycle through natural conversation.

What you can do

  • Incident Management — Create, update, and resolve incidents. Query open tickets by priority, assignment group, or SLA breach status
  • Service Requests — Submit and track service catalog requests, view approval chains, and check fulfillment status
  • Change Management — Create change requests, review CAB approvals, and monitor scheduled change windows
  • CMDB Queries — Search configuration items, explore CI relationships, and audit asset records across your infrastructure
  • Knowledge Base — Search and retrieve knowledge articles to help with incident resolution and self-service
  • User Management — Look up user profiles, group memberships, and role assignments across your organization
  • Custom Table Queries — Execute SysParm-filtered queries against any ServiceNow table with full dot-walking support

How it works

  1. Subscribe to this server
  2. Enter your ServiceNow instance URL and credentials
  3. Start managing IT operations through Claude, Cursor, or any MCP-compatible client

Your AI agent becomes your ITSM command center — no more navigating complex Fiori dashboards to triage a P1.

Who is this for?

  • IT Service Managers — triage incidents and track SLA compliance through simple chat commands
  • DevOps Engineers — create change requests and query CMDB relationships without manual data entry
  • Help Desk Analysts — resolve tickets faster by searching the knowledge base and updating records via conversation
  • IT Directors — get real-time dashboards on incident volume, resolution times, and backlog health
itsmincident-managementservice-catalogworkflow-automationenterprise-service-managementcmdb

10 tools expose this connector's capabilities to your AI agent.

create_record

Provide fields as JSON string. Common tables: incident, change_request, sc_request, problem. Create a new record in any ServiceNow table

search_knowledge

Returns matching articles with KB numbers and descriptions. Search the ServiceNow Knowledge Base

update_record

Only specify the fields you want to change. Update an existing ServiceNow record

delete_record

This action is irreversible. Delete a ServiceNow record

query_table

). Use SysParm encoded query syntax: field=value^field2=value2. Supports dot-walking for related fields. Query any ServiceNow table with SysParm filters

count_records

Useful for dashboards and metrics without fetching full records. Get record count from a ServiceNow table

get_record

Returns all fields. Get a single ServiceNow record by sys_id

list_incidents

Filter by priority, state, assignment_group, or any field. Example query: priority=1^state=1 (open P1 incidents). List incidents with optional filters

list_change_requests

Filter by state, risk, type. Example: risk=high^state=new List change requests

query_cmdb

Common tables: cmdb_ci_server, cmdb_ci_appl, cmdb_ci_db_instance, cmdb_ci_network. Example query: name=PROD-WEB-01 Query ServiceNow CMDB configuration items

See how to talk to your AI agent using ServiceNow.

Show me all P1 incidents that are unassigned.

Found 4 unassigned P1 incidents: 1. INC0012345 — 'Email Service Down' (opened 2h ago), 2. INC0012350 — 'VPN Authentication Failure' (opened 45min ago), 3. INC0012352 — 'ERP Integration Timeout' (opened 30min ago), 4. INC0012355 — 'Database Replication Lag' (opened 15min ago). Would you like me to assign any of these?

Create a normal change request for 'Database Upgrade to v15' assigned to the DBA team.

Change request CHG0045678 has been created successfully. Type: Normal, Risk: Moderate, Assignment Group: DBA Team, Short Description: 'Database Upgrade to v15'. It is now pending CAB approval. Would you like me to add implementation notes?

Search the knowledge base for 'VPN connection issues'.

Found 3 relevant knowledge articles: 1. KB0098765 — 'VPN Troubleshooting Guide' (Last updated: March 2026, 45 views), 2. KB0098770 — 'Corporate VPN Setup for Remote Workers', 3. KB0098780 — 'Known VPN Issues After Security Patch 2026-Q1'. Would you like me to show the resolution steps from any of these?

Yes. Use the `query_table` tool with the `incident` table and SysParm query filters like `priority=1^assignment_group=Network`. Full dot-walking is supported for related fields.

Related Connectors

BH

Breezy HR MCP

10 tools Official

Manage your recruitment process via Breezy HR — track candidates, positions, and stages directly from any AI agent.

A+ View details →
SS

Strava Social MCP

10 tools

Explore Strava activities feed, kudos, comments, clubs, and discover new segments.

A+ View details →
WA

WHO Athena API MCP

4 tools Official

Access global health data — audit indicators and trends via AI.

A+ View details →
OP

OpenRouteService MCP

10 tools Official

Plan routes and analyze spatial data via OpenRouteService — calculate directions, isochrones, distance matrices, VRP optimization, and geocoding from any AI agent.

A+ View details →