Can I see the full conversation history of a support ticket?

Yes! Use the `get_ticket_details` tool and provide the Ticket ID. Your agent will retrieve the complete metadata and all conversation threads for that specific issue.

How do I list all the help center articles in my account?

Run the `list_kb_articles` query. The agent will retrieve a complete list of all articles currently published in your UserEcho knowledge base.

Is it possible to create a new ticket via AI for a customer?

Absolutely. Use the `create_support_ticket` action. Provide a header and the detailed content, and the agent will instantly log the request in your UserEcho helpdesk.

UserEcho MCP Connector for Claude

A+

Build a customer feedback community with idea voting, knowledge base, helpdesk, and live chat in one support ecosystem.

6 tools Official Updated Oct 1, 2026 Official Vinkius Partner

More Details Connect to Claude

Connect your UserEcho account to any AI agent and simplify how you manage your community feedback, helpdesk tickets, and self-service content through natural conversation.

What you can do

Helpdesk Management — List all support tickets and retrieve detailed conversation history and status for specific issues.
Direct Ticketing — Programmatically create new support tickets directly from your agent to accelerate customer assistance.
Knowledge Base Access — List and query all articles in your help center to verify self-service documentation.
Forum Oversight — List and monitor feedback and support forums to understand community trends and suggestions.
User Directory — List account users and team members to manage your support organization structure.
Issue Tracking — Monitor the progress of client requests and verify resolution times via AI.

How it works

Subscribe to this server
Enter your UserEcho API Token and Subdomain (found in your developer settings)
Start managing your community feedback from Claude, Cursor, or any MCP client

Who is this for?

Customer Support Managers — quickly retrieve ticket histories and monitor team activity via simple AI commands.
Community Managers — monitor forum feedback and verify article availability directly from the workspace.
Product Teams — coordinate bug reports and feature requests coming from UserEcho forums.

community-feedbackidea-votingknowledge-basecustomer-engagementsupport-tickets