MCP For Claude Marketplace
UserEcho

UserEcho MCP Connector for Claude

A+

Build a customer feedback community with idea voting, knowledge base, helpdesk, and live chat in one support ecosystem.

6 tools Official Updated Jun 28, 2026 Official Vinkius Partner
More Details Connect to Claude

Connect your UserEcho account to any AI agent and simplify how you manage your community feedback, helpdesk tickets, and self-service content through natural conversation.

What you can do

  • Helpdesk Management — List all support tickets and retrieve detailed conversation history and status for specific issues.
  • Direct Ticketing — Programmatically create new support tickets directly from your agent to accelerate customer assistance.
  • Knowledge Base Access — List and query all articles in your help center to verify self-service documentation.
  • Forum Oversight — List and monitor feedback and support forums to understand community trends and suggestions.
  • User Directory — List account users and team members to manage your support organization structure.
  • Issue Tracking — Monitor the progress of client requests and verify resolution times via AI.

How it works

  1. Subscribe to this server
  2. Enter your UserEcho API Token and Subdomain (found in your developer settings)
  3. Start managing your community feedback from Claude, Cursor, or any MCP client

Who is this for?

  • Customer Support Managers — quickly retrieve ticket histories and monitor team activity via simple AI commands.
  • Community Managers — monitor forum feedback and verify article availability directly from the workspace.
  • Product Teams — coordinate bug reports and feature requests coming from UserEcho forums.
community-feedbackidea-votingknowledge-basecustomer-engagementsupport-tickets

6 tools expose this connector's capabilities to your AI agent.

create_support_ticket

Add a new ticket

get_ticket_details

Get details for a specific ticket

list_kb_articles

List knowledge base articles

list_forums

List UserEcho forums

list_tickets

List helpdesk tickets

list_account_users

List account users

See how to talk to your AI agent using UserEcho.

List all active support tickets in my account.

I've retrieved your support tickets. You have 5 active requests including 'Login issue', 'Billing inquiry', and 'Feature request: dark mode'. Which one would you like to see the history for?

Show me the details for ticket #88231.

I've fetched the details for ticket 88231. The status is currently 'Open' and it concerns a 'Broken checkout link'. The last comment was from the customer 2 hours ago. Shall I reply to them?

Create a support ticket: 'API Timeout error' with content 'Receiving 504 errors on the /v1/users endpoint'.

Success! The support ticket 'API Timeout error' has been created in your UserEcho account with ID TKT-10293. I've logged the technical details provided.

Yes! Use the `get_ticket_details` tool and provide the Ticket ID. Your agent will retrieve the complete metadata and all conversation threads for that specific issue.

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