MCP For Claude Marketplace
Jira Service Management (JSM)

Jira Service Management (JSM) MCP Connector for Claude

A+

Manage service desks, customer requests, and queues via Jira JSM API.

10 tools Official Updated Jun 28, 2026 Official Vinkius Partner
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Empower your AI agents with Jira Service Management's leading ITSM platform. This MCP server allows you to list service desks, retrieve customer requests, manage organizations and queues, and access knowledge base articles directly through the Jira JSM API. Ideal for automating IT support and service delivery workflows.

itsmservice-deskincident-managementqueuesknowledge-baseautomation

10 tools expose this connector's capabilities to your AI agent.

get_info

Use for system health monitoring. Retrieves system information for the JSM instance

get_request

g., "SD-123") or ID. Returns full descriptions, participants, and custom field values. Use this for deep investigation of a specific customer inquiry. Retrieves details for a specific customer request

get_service_desk

Returns project information and branding details. Useful for understanding the configuration of a specific support portal. Retrieves details for a specific service desk

list_customers

Useful for identifying support recipients and their account details. Lists all customers for a specific service desk

list_knowledge_bases

Essential for identifying available documentation that might help resolve common customer issues. Lists all knowledge base articles for a specific service desk

list_organizations

Useful for understanding which business entities are being supported and grouping support data by customer. Lists all organizations in JSM

list_queues

g., "All Open", "Unassigned") defined for a service desk. Useful for understanding how tickets are triaged and identifying backlog counts. Lists all queues for a specific service desk

list_request_types

g., "IT Help", "Hardware Request") available in a portal. Useful for understanding the service catalog of a specific team. Lists all request types for a specific service desk

list_requests

Includes request keys, summaries, and current status. Essential for monitoring the support queue and identifying urgent issues. Lists all customer requests

list_service_desks

Returns project keys, names, and IDs. Use this to identify the service desk ID before querying requests or queues. Lists all service desks

See how to talk to your AI agent using Jira Service Management (JSM).

List all active service desks in JSM.

I'll fetch the list of available service desks from your Jira Service Management instance.

Show me the latest customer requests.

I'll retrieve the most recent requests across all service desks for you.

Check the queues for service desk ID '1'.

I'll look up the current queues and their status for that specific service desk.

You need your Jira instance domain (e.g., acme.atlassian.net), your account email, and an API Token. You can generate an API Token in your Atlassian Account Settings under Security > API Token.

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