Daktela MCP Connector for Claude

Connect your Daktela omnichannel contact center to any AI agent and simplify how you coordinate customer support, track communication history, and manage CRM records through natural conversation.

What you can do

• Ticket Lifecycle — Create, list, and query support tickets and cases to ensure customer issues are resolved promptly.
• Omnichannel Activities — Monitor real-time and past activities across calls, emails, and chats within your center.
• CRM Control — List and create contacts and accounts (companies) to maintain an organized customer directory.
• Call & Email History — Retrieve detailed logs of past phone interactions and email threads for audit and reporting.
• Team & Queue Coordination — List configured queues and system users to manage agent distribution effectively.
• Profile Oversight — Fetch your authenticated user profile and verify system configurations directly from the agent.

How it works

1. Subscribe to this server
2. Enter your Daktela Domain and Access Token (found in your user settings)
3. Start managing your omnichannel communications from Claude, Cursor, or any MCP client

Who is this for?

• Support Team Leads — quickly check ticket statuses and monitor queue volumes via simple AI commands.
• Customer Service Agents — create CRM contacts and log activities directly from the workspace.
• Operations Managers — verify call history and retrieve agent distribution metadata via the AI assistant.