MCP For Claude Marketplace
Freshdesk

Freshdesk MCP Connector for Claude

A+

Resolve customer tickets faster with omnichannel helpdesk tools, smart automation, and self-service portals your users will love.

10 tools Official Updated Jun 28, 2026 Official Vinkius Partner
More Details Connect to Claude

Connect your Freshdesk account to any AI agent and take full control of your customer support ecosystem and helpdesk workflows through natural conversation.

What you can do

  • Ticket Orchestration — List and manage support tickets programmatically, including updating statuses (Open, Pending, Resolved, Closed) and priorities
  • Relationship Management — Access your complete directory of contacts and companies to retrieve detailed profiles and interaction histories
  • Support Intelligence — Monitor agent groups and individual staff status to coordinate internal routing and manage team workload
  • Knowledge Navigation — Explore knowledge base folders and organizational structures to assist with customer self-service and internal research
  • Real-time Monitoring — Retrieve granular metadata for specific tickets, including complete conversation threads and audit logs

How it works

  1. Subscribe to this server
  2. Retrieve your API Key from Freshdesk (Profile Settings)
  3. Identify your Account Subdomain (e.g., 'vinkius' from vinkius.freshdesk.com)
  4. Start managing your helpdesk from Claude, Cursor, or any MCP client

No more manual status checking or complex navigation through support queues. Your AI acts as your dedicated support operations and helpdesk coordinator.

Who is this for?

  • Support Teams — instantly triage ticket queues and update statuses using natural language commands
  • Customer Success Managers — retrieve full interaction histories and verify contact details without leaving your workspace
  • Ops Leads — monitor agent availability and manage organizational records across the helpdesk
ticket-managementomnichannel-supportcustomer-serviceautomationself-serviceworkflow-management

10 tools expose this connector's capabilities to your AI agent.

list_support_agents

List support staff

list_support_companies

List organization records

list_contacts

List helpdesk contacts

list_help_folders

List knowledge base folders

list_support_groups

g. Support, Billing). List support agent groups

list_tickets

Supports filtering by status or priority. List helpdesk tickets

create_ticket

Create a new ticket

get_contact_details

Get details for a contact

get_ticket_details

Get details for a ticket

update_ticket_details

Modify an existing ticket

See how to talk to your AI agent using Freshdesk.

List all my open tickets in Freshdesk.

I've retrieved 5 open tickets. Notable requests include 'Login issues' (ID: 101) and 'Billing question' (ID: 102). Would you like the full details for any specific ticket?

Show me the details for ticket ID '101'.

Fetching metadata for ticket 101... The issue is reported by 'john@example.com'. It's currently 'Open' with 'High' priority. The latest message says the user can't access the dashboard. Shall I list the full conversation?

Create a new ticket 'Feature suggestion' for 'sarah@example.com'.

Done! I've created the new ticket for Sarah. The ID is 103 and I've set the priority to 'Low'. Your team will see this in the Freshdesk queue immediately.

Log in to Freshdesk, click your profile icon (top right), and select **Profile Settings**. Your API Key is displayed on the right sidebar.

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