MCP For Claude Marketplace
Desku.io

Desku.io MCP Connector for Claude

A+

Unify customer support across email, chat, and social with AI-assisted ticket resolution that speeds up response times.

9 tools Official Updated Jun 28, 2026 Official Vinkius Partner
More Details Connect to Claude

Connect your Desku.io account to any AI agent and take full control of your customer support operations and helpdesk workflows through natural conversation.

What you can do

  • Ticket Orchestration — List and manage support tickets programmatically, including updating statuses (open, pending, closed) and retrieving detailed metadata
  • Conversation Intelligence — Access complete message history for any ticket to provide high-fidelity context for replies and internal notes
  • Direct Engagement — Programmatically add new replies or internal collaborator notes to tickets to streamline customer resolutions
  • Customer Lifecycle — Access detailed customer profiles and monitor their entire ticket history to maintain perfectly coordinated support journeys
  • Agent Coordination — Retrieve directories of support staff to understand team availability and assignments directly through your agent

How it works

  1. Subscribe to this server
  2. Retrieve your API Key from your Desku.io profile settings
  3. Start managing your helpdesk and customer relationships from Claude, Cursor, or any MCP client

No more manual ticket searching or complex dashboard navigation. Your AI acts as your dedicated support engineer and CX coordinator.

Who is this for?

  • Support Teams — instantly respond to high-priority tickets and summarize customer histories using natural language commands
  • Customer Success Managers — monitor user profiles and track resolution times without leaving your communication tools
  • Operations Leads — automate agent assignment tracking and manage customer data through simple AI queries
ai-supportunified-inboxticket-automationcustomer-experiencehelpdesk-softwarechat-automation

9 tools expose this connector's capabilities to your AI agent.

create_conversation

Reply to a ticket

create_ticket

Create a new ticket

get_customer

Get customer details

get_ticket

Get ticket details

list_agents

List support agents

list_conversations

List conversation history for a ticket

list_customers

List support customers

list_tickets

io account. List support tickets

update_ticket

Update a ticket

See how to talk to your AI agent using Desku.io.

List all active support tickets in Desku.

I've retrieved your support pipeline. You have 3 active tickets, including '#1024: Payment Failure' and '#1025: API Setup'. Would you like the full message history for the payment issue?

Show the conversation history for ticket #1024.

Fetching transcript... Ticket #1024 involves a customer reporting a 404 error during checkout. Agent Sarah replied with a fix 1 hour ago. The status is currently 'open'. Shall I add an internal note for Sarah?

Reply to ticket #1025: 'We have updated your API limits'.

Reply successfully sent! I've updated ticket #1025 with your message. The customer will be notified, and I've also updated the internal activity log. Need help with anything else?

Log in to Desku.io, click your profile picture, navigate to **Profile Settings**, and you will find your API Key at the bottom.

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