MCP For Claude Marketplace
Delighted

Delighted MCP Connector for Claude

A+

Equip your AI agent to monitor customer feedback, track NPS metrics, and manage survey responses via the Delighted API.

10 tools Official Updated Jun 28, 2026 Official Vinkius Partner
More Details Connect to Claude

Integrate Delighted by Qualtrics, the leading experience management platform, directly into your AI workflow. Monitor your customer feedback in real-time, track Net Promoter Score (NPS) metrics, and analyze survey comments using natural language.

What you can do

  • Feedback Monitoring — List and retrieve detailed survey responses, including scores and text comments from your customers.
  • Metric Intelligence — Retrieve overall NPS metrics, including promoter, passive, and detractor counts.
  • Customer Research — Access feedback history and metadata for specific individuals in your database.
  • Survey Automation — Add new people to Delighted to trigger feedback surveys directly via chat.

How it works

  1. Connect the Delighted integration to your AI assistant.
  2. Authorize using your Delighted API Key (found in your account settings).
  3. Gain real-time insights into customer satisfaction through intuitive conversation.

Who is this for?

  • Customer Experience (CX) Leads — Quickly identify promoters and detractors on the go.
  • Product Managers — Search for specific feedback themes and comments to inform product roadmaps.
  • Support Teams — Review customer feedback history before resolving support tickets.
npscustomer-feedbackexperience-managementsentiment-analysissurvey-responsesreal-time-monitoring

10 tools expose this connector's capabilities to your AI agent.

add_person_to_survey

Adds a new person to the system and schedules a survey invitation to be sent via the default channel. Add a new person to Delighted to trigger a survey

get_nps_metrics_summary

Returns real-time Net Promoter Score (NPS) along with a breakdown of promoters, passives, and detractors. Retrieve overall NPS metrics, including promoter and detractor counts

get_person_feedback_history

Resolves all previous survey responses, cumulative NPS contribution, and associated person attributes. Get all feedback and metadata for a specific person

get_recent_customer_comments

List the most recent survey responses that include a text comment

get_response_details

Resolves customer details, specific survey channel, and the full text of the feedback comment. Get full details for a specific survey response

list_recent_detractors

Identifies "detractors" based on an NPS score between 0 and 6. Identify customers who provided a low NPS score (0-6)

list_feedback_contacts

Returns a list of people who have interacted with Delighted, including their email addresses and survey history metadata. List people who have been sent surveys or provided feedback

list_top_promoters

Identifies "promoters" based on an NPS score of 9 or 10. Identify customers who provided a high NPS score (9-10)

list_survey_responses

Returns response metadata including score, comment, person identifier, and timestamp. List all customer survey responses in Delighted

search_responses_by_comment

Identifies survey responses where the text matches the provided search term. Search for survey responses containing specific keywords in comments

See how to talk to your AI agent using Delighted.

What is our current NPS score?

Your current NPS score is 58. You have 120 Promoters, 45 Passives, and 15 Detractors based on recent survey responses. Would you like to see the latest comments from detractors?

Show me the last 5 customer comments containing 'pricing'.

I've found 5 recent comments related to pricing. Highlights include: 'Value is great for the price' and 'A bit expensive compared to competitors'. Should I pull the full text for all of them?

Get the feedback history for 'user@example.com'.

I've retrieved the history for 'user@example.com'. They have provided 3 responses over the last year, with scores of 10, 9, and 10. Their most recent comment was 'Excellent support experience!'. Would you like to see their custom properties?

Log in to your Delighted account, navigate to **Settings > API**, and you can retrieve your unique API Key from that section.

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