MCP For Claude Marketplace
Bright Pattern

Bright Pattern MCP Connector for Claude

A+

Orchestrate your contact center via Bright Pattern — manage users, track interactions, and monitor real-time stats directly from any AI agent.

10 tools Official Updated Jun 28, 2026 Official Vinkius Partner
More Details Connect to Claude

Connect your Bright Pattern contact center account to any AI agent and orchestrate your customer service, interaction management, and operational reporting workflows through natural conversation.

What you can do

  • User & Team Oversight — List and retrieve detailed profiles for agents, supervisors, and teams managed within the platform.
  • Interaction Tracking — Query and inspect recent voice, chat, and SMS interactions to monitor service quality.
  • Real-time Statistics — Access core operational metrics for services, agents, and campaigns directly from your workspace.
  • Service Configuration — List configured services, campaigns, and skills to verify your contact center setup.
  • Tenant Insights — Retrieve core tenant information and configuration metadata using natural language.

How it works

  1. Subscribe to this server
  2. Enter your Bright Pattern Tenant Domain, Client ID, and Client Secret
  3. Start managing your contact center operations from Claude, Cursor, or any MCP-compatible client

Who is this for?

  • Contact Center Managers — quickly check real-time stats and agent statuses without manual dashboard monitoring.
  • Quality Assurance Leads — retrieve interaction details and recordings straight from their workflow tools.
  • Ops Engineers — verify tenant configurations and user settings using natural language.
contact-centeromnichannel-supportinteraction-trackingagent-managementcustomer-experiencehelpdesk-automation

10 tools expose this connector's capabilities to your AI agent.

get_tenant_config

Retrieve core tenant configuration

get_interaction_details

Get metadata for a specific interaction

get_realtime_stats

Get real-time contact center statistics

get_user

Get details of a specific user

list_campaigns

List all outbound campaigns

list_interactions

List recent interactions (calls, chats)

list_services

List all contact center services

list_skills

List all configured agent skills

list_teams

List all agent teams

list_users

List all contact center users

See how to talk to your AI agent using Bright Pattern.

List all active agents in Bright Pattern.

I've retrieved your users. You have 15 agents configured, including 'Alice Johnson' (ID: user_1) and 'Mark Smith' (ID: user_2). Would you like to check the status for any of them?

Show real-time statistics for the contact center.

Retrieving statistics... Currently, there are 5 calls in queue, average wait time is 45 seconds, and 12 agents are logged in and ready.

Get details for interaction ID int_99283.

Interaction int_99283 was a 5-minute voice call from +15550199 handled by agent Alice. The sentiment analysis indicates a positive customer experience.

Yes! Use the `get_realtime_stats` tool. Your agent will fetch the core operational metrics, allowing you to see current call volumes and agent availability directly.

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