MCP For Claude Marketplace
WorkWave

WorkWave MCP Connector for Claude

A+

Manage service orders, customer accounts, and field technicians on WorkWave — the field service management platform.

10 tools Official Updated Jun 28, 2026 Official Vinkius Partner
More Details Connect to Claude

Connect your WorkWave Service account to any AI agent and manage your field service operations through natural conversation.

What you can do

  • Service Orders — Browse and list all work requests, retrieve full details for specific orders, and update lifecycle statuses (e.g., InProgress, Completed)
  • Customer Accounts — List all field service accounts and retrieve comprehensive details including contact info, billing history, and service locations
  • Field Personnel — List all registered technicians and field staff, and retrieve profile details to check roles, skills, and contact info
  • Equipment Inventory — Monitor and audit managed assets and equipment used across your field service operations directly from your agent
  • Site Discovery — Retrieve physical service locations and job site addresses, including geographical coordinates for routing purposes
  • Operational Insights — Quickly find unique account, order, employee, and location IDs required for automated field service workflows
  • Health Monitoring — Verify the connectivity and status of your WorkWave API integration to ensure real-time data sync

How it works

  1. Subscribe to this server
  2. Enter your WorkWave API Key
  3. Start managing your field operations through Claude, Cursor, or any MCP-compatible client

No more manual digging through complex dispatching dashboards to check a job status. Your AI agent becomes your field service coordinator.

Who is this for?

  • Dispatchers & Schedulers — monitor job queues and update service order statuses through simple chat commands
  • Operations Managers — audit customer accounts, verify technician profiles, and manage equipment inventory without manual navigation
  • Service Technicians — quickly lookup order details and site locations while on the go through conversation
  • Customer Support Teams — retrieve account billing history and service status to provide rapid assistance to field customers
dispatchingservice-ordersmobile-workforceschedulingcustomer-managementlogistics

10 tools expose this connector's capabilities to your AI agent.

get_account_details

Retrieves details for a specific customer account

get_api_health

Checks the health and connectivity of the WorkWave API integration

list_service_equipment

Lists managed equipment and assets used in field service

get_employee_profile

Retrieves profile details for a specific employee

get_order_details

Retrieves details for a specific service order

list_field_service_accounts

Lists customer accounts in the WorkWave Service platform

list_field_employees

Lists technicians and field staff registered in WorkWave

list_service_locations

Lists physical service locations and job sites

list_service_orders

Lists service orders and work requests

update_order_status

g. mark as Pending, InProgress, or Completed). Updates the lifecycle status of a service order

See how to talk to your AI agent using WorkWave.

List all active service orders in WorkWave.

I found 8 active service orders: 1. #ORD-101 (Status: Pending), 2. #ORD-102 (Status: InProgress), 3. #ORD-103 (Status: Pending), and 5 others. Which one would you like to see the details for?

Update order #ORD-101 status to 'InProgress'.

Success! I've updated the status of service order #ORD-101 to 'InProgress'. The change is now reflected in your WorkWave dashboard.

Find the profile for technician ID 'tech-555'.

Profile for tech-555: Name: Alice Johnson, Role: Senior Technician, Skills: HVAC, Electrical, Plumbing. Contact: alice@example.com. Would you like me to check her current assigned jobs?

Yes. The `update_order_status` tool allows your AI agent to change the lifecycle status of any service order (e.g., to 'InProgress' or 'Completed') so you can manage dispatching directly through chat.

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