MCP For Claude Marketplace
Odoo Helpdesk

Odoo Helpdesk MCP Connector for Claude

A+

Create and manage support tickets, track SLAs, organize helpdesk teams — Odoo Helpdesk through natural conversation.

7 tools Official Updated Jun 28, 2026 Official Vinkius Partner
More Details Connect to Claude

Connect Odoo ERP to any AI agent — manage your entire business without switching tabs.

What you can do

  • CRM — Search and create leads, track opportunities through your pipeline
  • Contacts — Find individual contacts and companies, create new partners
  • Sales — List and manage sales orders with full order details
  • Notes — Add comments and notes to any record in your Odoo instance

Who is this for?

  • Sales Teams — CRM pipeline at your fingertips through AI
  • Account Managers — Quick access to contact and company information
  • Operations — Monitor sales orders without switching screens
  • Odoo Administrators — Query any module through natural conversation
ticket-managementsla-trackingcustomer-serviceissue-resolutionsupport-automationteam-collaboration

7 tools expose this connector's capabilities to your AI agent.

odoo_create_ticket

ticket record. The name is the ticket subject. Optionally provide the customer email (partner_email), team assignment (team_id from odoo_list_helpdesk_teams), linked customer (partner_id), description, and priority (0=Low, 1=Medium, 2=High, 3=Urgent). The ticket enters the first kanban stage of the assigned team. Use when the user wants to log a support request, report an issue, or create a task for the helpdesk team. Create a new helpdesk ticket in Odoo for a customer issue with subject, email, team, and priority

odoo_list_sla_policies

sla records showing service level agreements. Returns SLA name, team, target stage, and time targets (days and hours). Use when the user asks about response time commitments, resolution deadlines, or SLA compliance metrics. List SLA policies configured in Odoo Helpdesk with target response/resolution times per team and stage

odoo_list_helpdesk_teams

team records — the support teams that handle tickets (e.g., "Technical Support", "Billing", "Returns"). Returns team name, member count, and whether SLA tracking is enabled. Use to find team IDs before creating tickets, or when the user asks about the support organization structure. List all helpdesk teams in Odoo with member count and SLA configuration status

odoo_list_ticket_types

ticket.type records — the classification labels for categorizing tickets. Use when the user asks about available ticket categories or wants to understand how tickets are organized. List ticket type categories used to classify helpdesk tickets in Odoo (e.g., Bug, Feature Request, Question)

odoo_list_tickets

ticket records ordered by creation date. Returns ticket subject, customer name/email, helpdesk team, kanban stage (e.g., New/In Progress/Solved), priority (0=Low, 1=Medium, 2=High, 3=Urgent), assigned agent, and number of active SLA policies. Optionally filter by team ID. Use when the user asks about support queue, open tickets, team workload, or ticket backlog. List helpdesk tickets in Odoo with customer, team, kanban stage, priority, assignee, and SLA status

odoo_search_tickets

ticket records by subject/name. Returns matching tickets with customer, team, stage, priority, and assignee. Use when the user wants to find a specific ticket, look up a customer issue, or locate tickets about a particular topic. Search helpdesk tickets by subject or keyword to find specific customer issues or requests

odoo_update_ticket

ticket record. Use to escalate priority, rename the ticket, reassign to a different agent, or update any writable field. Use when the user wants to modify a ticket that already exists. Update an existing helpdesk ticket — change subject, priority, assignment, or other properties

See how to talk to your AI agent using Odoo Helpdesk.

Search for leads from the website

👥 **CRM Leads — Website** | Name | Email | Stage | Revenue | |---|---|---|---| | Acme Corp | info@acme.com | Qualification | $15,000 | | Beta Inc | hello@beta.io | Proposition | $8,500 |

Show recent sales orders

📋 **Sales Orders** | SO# | Customer | Amount | Status | |---|---|---|---| | S00042 | Acme Corp | $12,500 | Confirmed | | S00041 | Beta Inc | $3,200 | Draft |

This server uses the JSON-RPC protocol, which is compatible with Odoo 14, 15, 16, 17, and 18. Both Odoo Community and Enterprise editions are supported.

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