How do I generate an API Key in HelpCrunch?

Log in to your HelpCrunch account, navigate to **Settings** > **Developers** > **Public API**, and click **Generate New API Key** to obtain your token.

Can the agent respond to customers directly?

Yes! Use the `send_chat_message` tool to post replies into any active chat thread. The message will appear as coming from your agent account.

How do I search for a customer by email?

The `search_customers` tool allows you to perform lookups using filters like email, name, or external ID to retrieve specific user profiles.

HelpCrunch MCP Connector for Claude

A+

Engage customers with live chat, email automation, and a knowledge base that reduces support workload and boosts satisfaction.

12 tools Official Updated Jun 28, 2026 Official Vinkius Partner

More Details Connect to Claude

Connect your HelpCrunch account to any AI agent and take full control of your customer support and multi-channel communication workflows through natural conversation.

What you can do

Unified Chat Management — List and manage all customer conversations and retrieve detailed chat metadata and history
Proactive CRM — Create and update customer profiles programmatically to maintain a high-fidelity database of user attributes and activities
Real-time Messaging — Send and receive messages within chats directly through your agent to provide instant customer assistance
Support Orchestration — Update chat statuses (open, pending, closed) and monitor department workloads for efficient team routing
Agent Visibility — Retrieve team agent directories and status to understand support capacity across your organization

How it works

Subscribe to this server
Retrieve your API Key from your HelpCrunch dashboard (Settings > Developers > Public API)
Start managing your customer communications from Claude, Cursor, or any MCP client

No more manual toggling between chat windows or searching for customer emails. Your AI acts as your dedicated support coordinator.

Who is this for?

Support Teams — instantly triage chat queues and respond to high-priority queries using natural language
Customer Success Managers — update user attributes and retrieve interaction history without leaving your workspace
Sales Representatives — identify and manage new leads from live chat interactions through automated queries

helpdeskemail-marketingcustomer-engagementcrmconversational-supportknowledge-base

Connect to Claude

Subscribe on Vinkius, then add this connector to Claude.ai or Claude Code.

① Claude.ai (web app)

Go to Settings → Connectors → Add custom connector
Paste the MCP endpoint URL below

https://edge.vinkius.com/vk_preview_uGLxVWqQtTxGgr3wsnSsQn3p7JxZoPGRDUOGqYgn/mcp

② Claude Code (terminal)

claude mcp add --transport http helpcrunch-alternative https://edge.vinkius.com/vk_preview_uGLxVWqQtTxGgr3wsnSsQn3p7JxZoPGRDUOGqYgn/mcp

③ Claude Desktop

Add to claude_desktop_config.json:

{
  "mcpServers": {
    "helpcrunch-alternative": {
      "url": "https://edge.vinkius.com/vk_preview_uGLxVWqQtTxGgr3wsnSsQn3p7JxZoPGRDUOGqYgn/mcp"
    }
  }
}

Get full access on Vinkius

The preview token above works for testing. Powered by Vinkius.

Details

Tools: 12
Grade: A+
Score: 100/100
Updated: Jun 28, 2026

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