MCP For Claude Marketplace
Jitbit

Jitbit MCP Connector for Claude

A+

Track and resolve IT support tickets with a fast helpdesk that includes automation rules, knowledge base, and SLA monitoring.

6 tools Official Updated Jun 28, 2026 Official Vinkius Partner
More Details Connect to Claude

Connect your Jitbit instance to any AI agent and manage your helpdesk through natural conversation.

What you can do

  • Ticket Management — List tickets, inspect details, create new tickets, and update status
  • Assignment Tracking — Monitor agent assignments and workload
  • Category Browsing — Navigate ticket categories for organized support
  • Response Management — Reply to tickets and add internal notes
  • SLA Monitoring — Track response and resolution time compliance

How it works

  1. Subscribe to this server
  2. Enter your Jitbit Help Desk URL, username, and password
  3. Start managing tickets from Claude, Cursor, or any MCP-compatible client

Who is this for?

  • Support Teams — manage ticket queues and respond to customers
  • IT Teams — track internal helpdesk requests and SLA compliance
  • Team Leads — monitor agent performance and workload
ticketingsla-trackingit-supportknowledge-baseautomation-rulesteam-collaboration

6 tools expose this connector's capabilities to your AI agent.

create_support_ticket

Add a new ticket

get_ticket_details

Get details for a specific ticket

list_kb_articles

List knowledge base articles

list_ticket_categories

List helpdesk categories

list_tickets

List helpdesk tickets

list_account_users

List helpdesk users

See how to talk to your AI agent using Jitbit.

Show all open tickets and the ones approaching SLA breach.

Open tickets: 23. By priority: Critical (2), High (5), Medium (10), Low (6). SLA at risk (< 2 hours remaining): 1) #4521 — 'Login page 500 error' (Critical, 45 min left). 2) #4518 — 'Payment processing failed' (High, 1h 20m left). Breached: 1 ticket (#4515, 'Email sync issue', 3h overdue). Would you like to respond to the critical tickets?

Create a new ticket for server maintenance and list all categories.

Ticket created! #4524 — 'Scheduled Server Maintenance — DB Cluster'. Category: Infrastructure. Priority: Medium. Assigned to: DevOps Team. Categories: 8 total. Infrastructure (12 tickets), Account Issues (8), Billing (5), Feature Requests (15), Bug Reports (23), General (4), Onboarding (3), Security (2).

Reply to the critical login error ticket and update its status to In Progress.

Reply sent to #4521! ✅ Content: 'We've identified the root cause — a misconfigured load balancer rule. Our DevOps team is applying the fix now. ETA: 30 minutes.' Status updated: New → In Progress. SLA timer paused. Assigned to: Mike Torres (DevOps). Would you like to add an internal note or check other tickets?

Yes. List tickets with filters, inspect individual tickets with full history, create new tickets, update status, and reply to customers or add internal notes.

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