MCP For Claude Marketplace
Gladly

Gladly MCP Connector for Claude

A+

Automate customer support workflows via Gladly — manage agents, search knowledge base answers, and update content directly.

20 tools Official Updated Jun 28, 2026 Official Vinkius Partner
More Details Connect to Claude

Connect your Gladly platform to any AI agent to streamline your customer service operations and knowledge management through natural language.

What you can do

  • Agent Management — List all agents in your organization, retrieve specific profiles, and manage call recording statuses.
  • Knowledge Base Search — Instantly search through consumer-facing public answers to find relevant help articles.
  • Answer Lifecycle — Create, update, and delete internal or external answers to keep your support documentation current.
  • Content Localization — Retrieve and update specific answer content for different languages and formats.
  • Operational Control — Toggle agent call recording settings to ensure compliance and quality monitoring.

How it works

  1. Subscribe to this server
  2. Provide your Gladly Organization ID, Email, and API Token
  3. Start managing your support team and knowledge base from Claude, Cursor, or any MCP-compatible client

Who is this for?

  • Support Managers — monitor agent availability and manage recording compliance without leaving the chat interface.
  • Knowledge Base Admins — quickly update help articles and sync content across multiple languages.
  • CX Operations — automate the retrieval of public answers to assist in drafting customer responses.
customer-serviceagent-managementknowledge-basecx-automationticketing

20 tools expose this connector's capabilities to your AI agent.

add_answer

Add a new answer

create_business_hours

Create business hours

delete_answer

Delete an answer

delete_business_hours

Delete business hours

get_agent_call_recording

Get agent call recording status

get_agent

Get a specific Gladly agent

get_answer_content

Get answer content

get_business_hours

Get business hours

get_public_answer

Get a specific public answer

list_agents

List Gladly agents

list_audiences

List audiences

list_business_hours

List business hours

list_public_answers

List public answers

search_public_answers

Search public answers

send_email

Send an email message

send_sms

Send an SMS message

update_agent_call_recording

Update agent call recording status

update_answer_content

Add or update answer content

update_answer

Update an existing answer

update_business_hours

Update business hours

See how to talk to your AI agent using Gladly.

List all active agents in our Gladly organization.

I've retrieved the agent list. You currently have 12 agents active, including 'Sarah Miller' (ID: ag_123) and 'James Wilson' (ID: ag_456). Would you like to see details for a specific agent?

Search public answers for 'shipping policy' in org 5521.

Searching... I found 3 relevant public answers. The top result is 'Standard Shipping Times' (ID: ans_99). Would you like me to fetch the full content of this answer?

Check the call recording status for agent ag_123.

The call recording status for agent ag_123 is currently set to 'Enabled'. Would you like to disable it?

Yes! Use the `update_agent_call_recording` tool by providing the Agent ID and setting the recording boolean. This allows you to manage compliance settings directly via the AI.

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