How does the tool account for different account tiers?

The `analyze_escalation_impact` tool uses the AccountTierCatalog to compare escalation rates against specific thresholds defined for Strategic, Enterprise, and Commercial tiers.

Can I measure efficiency for complex accounts?

Yes, `calculate_resolution_efficiency` weights resolution time against the account's complexity score to provide a fair performance metric.

What is account health correlation?

It is the relationship between operational metrics and customer sentiment. You can use `evaluate_account_health` to detect if low CSAT is caused by operational friction.

Enterprise Support Ticket Analysis MCP Connector for Claude

A+

Analyze support performance and account health for enterprise clients.

4 tools Official Updated Oct 1, 2026 Official Vinkius Partner

More Details Connect to Claude

This MCP server provides deep analytical insights into enterprise support operations. It allows AI agents to evaluate account health by synthesizing ticket volume, resolution speed, escalation frequency, and customer satisfaction. Use get_account_ticket_summary to view ticket volume and tier details, calculate_resolution_efficiency to measure performance against complexity, analyze_escalation_impact to check tier-specific escalation thresholds, and evaluate_account_health to identify systemic friction between operational metrics and CSAT scores.

support-metricsaccount-healthenterprise-analyticscsatefficiency

Connect to Claude

Subscribe on Vinkius, then add this connector to Claude.ai or Claude Code.

① Claude.ai (web app)

Go to Settings → Connectors → Add custom connector
Paste the MCP endpoint URL below

https://edge.vinkius.com/vk_preview_pTRUD6MwrHj4I0Nn6ZtGLMKzcF00n2U9rybWFg8a/mcp

② Claude Code (terminal)

claude mcp add --transport http enterprise-support-ticket-analysis https://edge.vinkius.com/vk_preview_pTRUD6MwrHj4I0Nn6ZtGLMKzcF00n2U9rybWFg8a/mcp

③ Claude Desktop

Add to claude_desktop_config.json:

{
  "mcpServers": {
    "enterprise-support-ticket-analysis": {
      "url": "https://edge.vinkius.com/vk_preview_pTRUD6MwrHj4I0Nn6ZtGLMKzcF00n2U9rybWFg8a/mcp"
    }
  }
}

Get full access on Vinkius

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