MCP For Claude Marketplace
Chatwoot

Chatwoot MCP Connector for Claude

F

Manage customer engagement via Chatwoot — track conversations, reply to messages, and manage contacts directly from any AI agent.

8 tools Official Updated Jun 28, 2026 Official Vinkius Partner
More Details Connect to Claude

Connect your Chatwoot account to any AI agent and take full control of your customer support and engagement through natural conversation. Streamline how you manage chats across Web, WhatsApp, Facebook, and more.

What you can do

  • Conversation Oversight — List and retrieve details for all active and resolved conversations natively
  • Live Replying — Send messages to customers in active chat sessions flawlessly
  • Contact Management — List and retrieve detailed customer contact information and history securely
  • Inbox Intelligence — Monitor all configured inboxes, including Web widgets and social integrations flawlessly
  • Agent Tracking — List all support agents and manage team availability in real-time
  • Message History — Access complete chat histories to understand customer context directly within your workspace

How it works

  1. Subscribe to this server
  2. Enter your Chatwoot Access Token, Account ID, and Base URL
  3. Start managing your customer support from Claude, Cursor, or any MCP-compatible client

Who is this for?

  • Support Managers — monitor team performance and review chat histories using natural language
  • Customer Success Teams — engage with customers and manage contact profiles without opening the dashboard
  • Small Business Owners — quickly reply to customer inquiries across multiple channels straight from their chat interface
  • Developers — automate message routing and contact synchronization
omnichannelhelpdeskcustomer-engagementconversational-aiticket-management

8 tools expose this connector's capabilities to your AI agent.

get_contact_details

Get detailed information for a specific customer contact

get_conversation_details

Get detailed information for a specific conversation

list_support_agents

List all support agents in the account

list_chatwoot_contacts

List all customer contacts

list_woot_conversations

List all conversations in the account

list_chatwoot_inboxes

List all configured inboxes (Web, WhatsApp, etc)

get_chat_history

Retrieve the message history for a specific conversation

send_chat_message

Send a message to a customer in a specific conversation

See how to talk to your AI agent using Chatwoot.

List all active conversations in Chatwoot.

Retrieving your active conversations... I found 3 chats from 'John Doe' (Web), 'Sarah Smith' (WhatsApp), and 'Mike Miller' (Facebook). Which one would you like to open?

What did the customer in conversation ID 555 say last?

Checking conversation 555... The last message from 'Sarah Smith' was: 'Hi, I haven't received my order confirmation email yet. Can you help?'

Reply to conversation 555: 'I'll look into this right now for you, Sarah.'

Sending your reply to conversation 555... The message has been delivered to Sarah Smith via WhatsApp.

Yes! Use the `send_chat_message` tool with the conversation ID. As long as your WhatsApp inbox is connected to Chatwoot, the agent will deliver your reply.

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