Channels MCP Connector for Claude

Connect your Channels (Channels.app) account to any AI agent and take full control of your cloud-based phone system and customer communication workflows through natural conversation.

What you can do

• Contact Orchestration — Sync and manage your entire customer contact directory programmatically, including creating new records and retrieving high-fidelity profile metadata
• Call Lifecycle Management — Monitor real-time incoming and outgoing call history and access high-fidelity recordings and metadata for every interaction
• Performance Intelligence — Retrieve aggregate call statistics and performance metrics to understand your team's throughput and customer engagement
• Team Coordination — Access directories of organization users to coordinate call routing and maintain an organized team structure directly through your agent
• Operational Monitoring — Configure and manage real-time webhooks for call events and retrieve account-level metadata for instant operational reporting

How it works

1. Subscribe to this server
2. Retrieve your API Key and Account ID from your Channels dashboard (Developer tab)
3. Start managing your cloud telephony and contacts from Claude, Cursor, or any MCP client

No more manual logging of call results or digging through fragmented phone records. Your AI acts as your dedicated telephony operations and contact coordinator.

Who is this for?

• Sales & Support Teams — instantly retrieve customer profiles and call recordings using natural language commands
• Operations Managers — monitor team call volumes and automate contact synchronization without leaving your workspace
• Developers — integrate real-time call notifications and telephony data into custom workflows through simple AI queries