MCP For Claude Marketplace
Channels

Channels MCP Connector for Claude

A+

Manage live chat conversations, track customer interactions, and provide real-time support across your website and apps.

12 tools Official Updated Oct 1, 2026 Official Vinkius Partner
More Details Connect to Claude

Connect your Channels (Channels.app) account to any AI agent and take full control of your cloud-based phone system and customer communication workflows through natural conversation.

What you can do

  • Contact Orchestration — Sync and manage your entire customer contact directory programmatically, including creating new records and retrieving high-fidelity profile metadata
  • Call Lifecycle Management — Monitor real-time incoming and outgoing call history and access high-fidelity recordings and metadata for every interaction
  • Performance Intelligence — Retrieve aggregate call statistics and performance metrics to understand your team's throughput and customer engagement
  • Team Coordination — Access directories of organization users to coordinate call routing and maintain an organized team structure directly through your agent
  • Operational Monitoring — Configure and manage real-time webhooks for call events and retrieve account-level metadata for instant operational reporting

How it works

  1. Subscribe to this server
  2. Retrieve your API Key and Account ID from your Channels dashboard (Developer tab)
  3. Start managing your cloud telephony and contacts from Claude, Cursor, or any MCP client

No more manual logging of call results or digging through fragmented phone records. Your AI acts as your dedicated telephony operations and contact coordinator.

Who is this for?

  • Sales & Support Teams — instantly retrieve customer profiles and call recordings using natural language commands
  • Operations Managers — monitor team call volumes and automate contact synchronization without leaving your workspace
  • Developers — integrate real-time call notifications and telephony data into custom workflows through simple AI queries
cloud-phonecall-trackinglive-chatcustomer-dataomnichannelreal-time-support

12 tools expose this connector's capabilities to your AI agent.

get_account_info

Get account details

create_contact

Create a new contact

get_contact

Get contact details

get_call_stats

Get call statistics

list_calls

List recent calls

list_contacts

List all customer contacts

list_webhooks

List configured webhooks

update_contact

Update an existing contact

create_webhook

Create a new webhook

list_users

List account users

delete_contact

Delete a contact

get_call_recording

Get call recording URL

See how to talk to your AI agent using Channels.

List all my customer contacts in Channels.

I've retrieved your contact directory. You currently have 150 synced contacts, including 'Alice Brown' and 'TechCorp Support'. Would you like the full profile for a specific person?

Show the last 5 calls and their duration.

Accessing call logs... Your last 5 interactions include 3 answered calls (avg duration: 4m 30s) and 2 missed. The most recent was an outgoing call to @user1. Shall I retrieve the recording for the longest call?

Get the recording for call ID 'call_789'.

Link generated! You can download the audio for call_789 here: [recording_url]. The link is secure and will expire in 24 hours. Need a summary of the call statistics?

Log in to your account, click on your profile menu, go to the **Developer** tab, and you will see your API Key and Account ID.

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