Can I search for all orders placed by a specific customer using their email?

Yes! Use the `get_orders_by_email` tool. Simply provide the customer's email address, and the agent will return a list of all associated orders and their current statuses.

How do I cancel an existing reservation if a customer changes their mind?

You can use the `cancel_order` tool by providing the unique order reference. This will cancel the order in the system and trigger the standard cancellation email to the customer.

Is it possible to view the full transaction history and items for a specific order?

Absolutely. The `get_order_details` tool fetches everything related to a reference, including totals, transaction types (Cash, PDQ, etc.), order items, and internal notes.

BookingLive MCP Connector for Claude

Automate booking and order management via BookingLive — create orders, track statuses, and manage customer reservations directly from your AI agent.

17 tools Official Updated Jun 28, 2026 Official Vinkius Partner

More Details Connect to Claude

Connect your BookingLive account to any AI agent to streamline your scheduling and commerce workflows. This server enables full control over the booking lifecycle through natural language.

What you can do

Order Lifecycle — Start new orders, add items to existing ones, and finalize completions with transaction records.
Order Retrieval — Fetch comprehensive metadata for specific order references or filter entire lists by email, status, or creation date.
Customer Management — Instantly retrieve all historical orders associated with a specific purchaser's email address.
Order Maintenance — Cancel or abort orders to keep your inventory clean, and update specific order parameters as requirements change.
Availability & Products — Inspect product details and check resource availability to ensure seamless booking experiences.

How it works

Subscribe to this server
Enter your BookingLive Domain and Secret Key
Start managing your bookings from Claude, Cursor, or any MCP-compatible client

Who is this for?

Operations Managers — quickly check daily order volumes and status distributions without manual reporting.
Customer Support Teams — find customer order histories and cancel reservations instantly during live chats.
E-commerce Leads — automate the creation and updating of complex booking orders through AI-driven workflows.

booking-systemreservation-managementscheduling-toolorder-trackingcustomer-service