Assembled MCP Connector for Claude
A+Manage support workforce and scheduling with Assembled — track agent states, teams, and forecasts via AI.
The Assembled MCP Server provides your AI agent with direct access to your workforce management (WFM) data. Optimize your support operations by monitoring agent availability, auditing schedules, and analyzing contact volume forecasts using natural language.
Key Capabilities
- Agent & State Tracking — List all users and monitor real-time agent states to see who is online, on break, or in a meeting.
- Team & Queue Management — Audit your support organization structure by listing teams and individual support queues.
- Schedule Oversight — Retrieve detailed agent schedules for any time range to ensure proper coverage.
- Forecasting Insights — Access contact volume forecasts to prepare for upcoming support demand.
- Operational Auditing — Quickly verify account connections and organizational metadata without manual reports.
- Secure API Access — Uses your Assembled API Key for safe and authenticated communication with your WFM data.
Who is this for?
- Support Managers — Quickly check team coverage and agent statuses during busy periods.
- Workforce Analysts — Retrieve schedule and forecast data for planning and optimization.
- Operations Leads — Monitor real-time agent states and queue health using simple natural language commands.
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