8x8 Work MCP Connector for Claude

Transform your 8x8 Work communications data into a strategic asset for your AI agent. This integration bridges the gap between raw telephony logs and actionable business insights, allowing your agent to audit call records (CDR), monitor extension performance, and analyze ring group activity through natural language. Whether you need to track call volumes across your organization or deep-dive into a specific extension's performance, your agent provides a direct, conversational window into your 8x8 telephony environment, ensuring your communication workflows are always optimized.

What you can do

• Call Record Auditing (CDR) — Retrieve detailed call journey logs and metadata for all calls across your organization.
• Extension Performance Tracking — Get instant summaries of call volume and performance metrics for specific extensions or posts.
• Ring Group Analytics — Access performance data for business ring groups to ensure optimal call distribution.
• Communication Insights — Audit telephony trends and usage patterns on the fly using simple conversational commands.
• Custom Log Filtering — Query call detail records by specific date and time ranges to find exact communication data points.

How it works

1. Subscribe to this server
2. Enter your 8x8 API Key and Client Secret
3. Start auditing your communications through Claude, Cursor, or any MCP-compatible client

Who is this for?

• IT Administrators — audit call records and extension performance across the organization without manual log extraction.
• Telephony Managers — monitor ring group performance and call distribution patterns through natural language.
• Business Operations — track communication trends and call volumes to optimize resource allocation.
• Customer Success Managers — verify call activity and interaction counts for specific extensions instantly.