MCP For Claude Marketplace
Zoho Desk

Zoho Desk MCP Connector for Claude

A+

AI-powered helpdesk: manage tickets, contacts, and support workflows via agents.

13 tools Official Updated Jun 28, 2026 Official Vinkius Partner
More Details Connect to Claude

What you can do

Transform your Zoho Desk into an AI-ready support powerhouse. Your agents can now autonomously:

  • List and search tickets across all departments with keyword filters
  • Create, update, and assign tickets with proper priority and status management
  • Manage contacts and accounts for complete customer relationship context
  • Add public replies and internal notes for seamless team collaboration
  • Review departments and agents for optimal resource allocation
  • Track ticket lifecycle from Open to Closed with full audit history

How it works

  1. Connect your Zoho Desk account via OAuth token from the Zoho API Console
  2. Provide your Organization ID (found in Zoho Desk setup)
  3. Ask your AI agent to manage support operations naturally
  4. No coding required — the MCP server handles all API complexity

Who is this for?

Perfect for customer support teams, IT helpdesks, and SaaS companies using Zoho Desk. Empower AI agents to handle tier-1 support, triage tickets, escalate issues, and maintain customer records — all through natural language commands. Ideal for teams managing 100+ tickets daily who want to reduce response times and automate repetitive workflows.

ticket-managementsupport-automationhelpdeskcustomer-serviceissue-trackinginternal-notes

13 tools expose this connector's capabilities to your AI agent.

add_note

Notes are only visible to agents and not visible to customers. Use this for internal collaboration, escalation notes, or context that should not be shared with the customer. Requires a valid ticket ID. Add an internal note to a Zoho Desk ticket

add_reply

The reply is visible to the customer via email and in the customer portal. Commonly used by agents to respond to customer inquiries. The reply is sent as HTML format. Requires a valid ticket ID. Add a reply to a Zoho Desk ticket

create_contact

Requires firstName, lastName, and email. Optionally set phone, title, department, account association, and custom fields. Returns the created contact data including the new contact ID. Create a new contact in Zoho Desk

create_ticket

Requires at minimum a subject, contact ID, and department ID. Optionally set priority (Low, Medium, High, Urgent), status, classification, and custom fields. Returns the created ticket data including the new ticket ID. Create a new support ticket in Zoho Desk

get_contact

Use this to review customer details before interacting with their tickets. Get details of a specific Zoho Desk contact

get_ticket

Use this to review full ticket history before responding. Get details of a specific Zoho Desk ticket

list_accounts

Returns account name, industry, website, and associated contacts. Useful for B2B support to understand which company a contact belongs to. List accounts (organizations) in Zoho Desk

list_agents

Returns agent name, email, role, and availability status. Use this to find available agents for ticket assignment or escalation. Requires a valid department ID. List agents in a Zoho Desk department

list_contacts

Returns contact name, email, phone, and account association. Useful for customer lookup before creating tickets or reviewing customer history. List contacts (customers) in Zoho Desk

list_departments

Departments are used to categorize tickets and assign agents. Each department has a unique ID needed for ticket creation and agent listing. Use this first to get department IDs. List all departments in Zoho Desk

list_tickets

Useful for agents to review open, pending, or resolved tickets across all departments. Returns ticket ID, subject, status, priority, and assignee. List all support tickets in Zoho Desk

search_tickets

Searches subject, description, and custom fields. Use this to find tickets related to a specific topic, customer name, or product. Returns matching tickets with basic info. Search tickets in Zoho Desk by keyword

update_ticket

Commonly used to change ticket status from Open to Closed or to reassign to another agent. Only pass the fields you want to update. Update an existing Zoho Desk ticket

See how to talk to your AI agent using Zoho Desk.

List all open high-priority tickets from the Support department

I'll search for high-priority open tickets in your Support department right away.

Create a new ticket for john@example.com about billing issue with subject 'Payment Failed'

I'll create the billing ticket and assign it to the appropriate department.

Add a public reply to ticket #12345 saying 'We are investigating your issue and will update you shortly'

I'll post the reply to the ticket right now.

This MCP server works with any paid Zoho Desk plan (Standard, Professional, Enterprise). The free plan has limited API access. Ensure your organization has API enabled in admin settings.

Related Connectors

AO

Alipay Open Platform MCP

10 tools Official

Automate payment workflows via Alipay — create trades, process refunds, execute fund transfers, and reconcile billing ledgers natively from any AI agent.

A+ View details →
MO

Moesif MCP

6 tools Official

Monitor and analyze API traffic with Moesif — log events, track user/company profiles, and query API analytics directly from your AI agent.

A+ View details →
CE

Canix ERP MCP

10 tools Official

Manage your cannabis operations via Canix — track inventory, plants, and sales orders directly from any AI agent.

C View details →
EE

ECB Exchange Rates — Official EUR Reference Rates MCP

3 tools Official

Official ECB reference exchange rates: EUR against 40+ currencies updated daily at 16:00 CET. Get single pair rates, multi-currency comparisons, and the latest snapshot of all published rates — daily, monthly, or annual frequency.

A+ View details →