MCP For Claude Marketplace
Zendesk QA (Klaus)

Zendesk QA (Klaus) MCP Connector for Claude

A+

Export QA reviews, search conversations, and import ticket data via the Klaus (Zendesk QA) API.

7 tools Official Updated Oct 1, 2026 Official Vinkius Partner
More Details Connect to Claude

Connect your Zendesk QA (formerly Klaus) account to any AI agent to automate your customer service quality assurance workflows. This MCP server enables your agent to export quality scores, search for reviewed conversations, and import external ticket data directly from natural language interfaces.

What you can do

  • Review Extraction — List all quality assurance reviews and internal quality scores (IQS) account-wide or by workspace
  • Workspace Management — List all available workspaces to organize your QA processes and review assignments
  • Conversation Discovery — Search for specific customer interactions to identify which ones have been graded
  • Data Integration — Import conversation data and agent profiles from external platforms for grading in Zendesk QA
  • Record Maintenance — Permanently remove ticket data from the QA platform via simple commands

How it works

  1. Subscribe to this server
  2. Enter your Zendesk Subdomain and QA API Token
  3. Start managing your support quality from Claude, Cursor, or any MCP-compatible client

Who is this for?

  • QA Managers — Monitor support quality trends and export review data for reporting via natural language
  • Support Leads — Quickly search for agent reviews and identify areas for improvement from your dev tools
  • Operations Teams — Automate the synchronization of external ticket data into the QA platform effortlessly
quality-assurancecustomer-serviceqa-reviewsticket-analysisperformance-metricsfeedback-loop

7 tools expose this connector's capabilities to your AI agent.

import_qa_users

Sync agents and managers into Zendesk QA

delete_qa_tickets

Remove specific ticket data from the QA platform

import_qa_tickets

Import conversation data into Zendesk QA for review

list_all_reviews

List all quality assurance reviews account-wide

search_qa_conversations

Search for conversations in Zendesk QA

list_workspace_reviews

List reviews for a specific workspace

list_qa_workspaces

Use this to identify workspace IDs for exporting reviews. List all Zendesk QA workspaces

See how to talk to your AI agent using Zendesk QA (Klaus).

List all my Zendesk QA workspaces.

I've retrieved your workspaces. You have 3 active environments: 'English Support', 'Spanish Support', and 'Technical Escalations'. Which one would you like to access?

Show recent QA reviews for the 'English Support' workspace (ID: '123').

I found 10 recent reviews for the English Support workspace. The average Internal Quality Score (IQS) is 92%. Notable recent reviews include tickets #ORD-987 and #TECH-101.

Search for reviewed conversations associated with client email 'user@example.com'.

I've searched your account and found 2 conversations for 'user@example.com' that have been graded. Ticket #12345 received a score of 100% and Ticket #12346 received a score of 85%.

Use the `list_qa_workspaces` tool to retrieve a comprehensive list of all workspaces in your account along with their unique IDs.

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