Zendesk QA (Klaus) MCP Connector for Claude

Connect your Zendesk QA (formerly Klaus) account to any AI agent to automate your customer service quality assurance workflows. This MCP server enables your agent to export quality scores, search for reviewed conversations, and import external ticket data directly from natural language interfaces.

What you can do

• Review Extraction — List all quality assurance reviews and internal quality scores (IQS) account-wide or by workspace
• Workspace Management — List all available workspaces to organize your QA processes and review assignments
• Conversation Discovery — Search for specific customer interactions to identify which ones have been graded
• Data Integration — Import conversation data and agent profiles from external platforms for grading in Zendesk QA
• Record Maintenance — Permanently remove ticket data from the QA platform via simple commands

How it works

1. Subscribe to this server
2. Enter your Zendesk Subdomain and QA API Token
3. Start managing your support quality from Claude, Cursor, or any MCP-compatible client

Who is this for?

• QA Managers — Monitor support quality trends and export review data for reporting via natural language
• Support Leads — Quickly search for agent reviews and identify areas for improvement from your dev tools
• Operations Teams — Automate the synchronization of external ticket data into the QA platform effortlessly