MCP For Claude Marketplace
Zendesk

Zendesk MCP Connector for Claude

A+

Manage support tickets, users, and organizations on Zendesk — the complete customer service platform for high-scale teams.

9 tools Official Updated Jun 28, 2026 Official Vinkius Partner
More Details Connect to Claude

Connect your Zendesk account to any AI agent and manage your customer service infrastructure through natural conversation.

What you can do

  • Ticket Monitoring — List all active support tickets and retrieve comprehensive details including subject, description, priority, and internal comments
  • Advanced Filtering — Search for tickets using the full Zendesk search syntax (e.g., 'type:ticket status:open tags:escalation') for complex audits
  • User Discovery — List and browse all users (customers and agents), and retrieve deep profile details including contact info and organization membership
  • Team Organization — List support groups and organizations to understand team structures and retrieve IDs for ticket assignment
  • Workflow Governance — Browse available support macros (templates) and system views to verify your support team's operational processes
  • Customer Insights — Retrieve full metadata for organization records to see linked users and high-level account properties
  • Deep Discovery — Quickly find unique ticket, user, group, and macro IDs required for automated support workflows

How it works

  1. Subscribe to this server
  2. Enter your Zendesk Subdomain, Email, and API Token
  3. Start managing your support operations through Claude, Cursor, or any MCP-compatible client

No more manual logging into the Zendesk dashboard to check a ticket's status. Your AI agent becomes your support operations coordinator.

Who is this for?

  • Support Leads & Managers — monitor ticket queues and audit agent performance through simple chat commands
  • Customer Success Managers — quickly lookup customer profiles and organization details without manual navigation
  • Operations Teams — verify ticket tags and macro configurations through conversation
  • Developers — test API responses and verify ticket metadata for custom support integrations
ticket-managementcustomer-servicesupport-automationomnichannel-supportissue-trackinghelpdesk

9 tools expose this connector's capabilities to your AI agent.

list_macros

Lists all available support macros (canned responses)

list_tickets

Lists all support tickets in the Zendesk account

get_ticket

Retrieves comprehensive details for a specific support ticket

search_tickets

Syntax: "type:ticket status:open tags:escalation". Searches for tickets using the Zendesk search syntax

list_users

Lists all users (customers and agents) in the Zendesk account

get_user

Retrieves details for a specific Zendesk user

list_organizations

Lists all organizations defined in Zendesk

list_groups

Lists all support agent groups

list_views

g. "Unassigned tickets") and their IDs. Lists shared and personal ticket views

See how to talk to your AI agent using Zendesk.

List all open tickets in Zendesk.

I found 8 open tickets. The most recent are: 1. 'Login issue' (ID: 501, Priority: High), 2. 'Billing question' (ID: 502, Priority: Normal), and 3. 'Feature request' (ID: 503, Priority: Low). Which one would you like to inspect?

Search for tickets with the tag 'escalation' that are still pending.

Searching Zendesk... I found 3 pending tickets with the 'escalation' tag: 1. #550 (Escalated to Engineering), 2. #555 (Critical bug report), and 3. #560 (Data recovery request). Would you like the full details for any of these?

Show me the contact info for user ID '123456789'.

User ID 123456789 found: Name: John Doe, Email: john@example.com, Role: End-user, Organization: Acme Corp. He has 3 active tickets. Would you like me to list them for you?

Yes. The `search_tickets` tool supports the full Zendesk advanced search syntax. You can search by tags, status, type, and more (e.g., `tags:billing status:pending`), making it easy to perform complex filtering via chat.

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