MCP For Claude Marketplace
Zammad

Zammad MCP Connector for Claude

A+

Automate helpdesk workflows via Zammad — manage tickets, users, and organizations directly from any AI agent.

41 tools Official Updated Jun 28, 2026 Official Vinkius Partner
More Details Connect to Claude

Connect your Zammad helpdesk to any AI agent to streamline your customer support and user management through natural conversation.

What you can do

  • Ticket Management — List, retrieve, and create tickets to stay on top of customer requests using list_tickets and get_ticket.
  • User & Organization Control — Search, create, and update user profiles and organizational data with tools like search_users and list_organizations.
  • Group & Role Insights — List and search through system groups and roles to understand permissions and assignments.
  • Data Privacy — Securely handle user deletions via specialized data privacy tasks using data_privacy_delete_user.

How it works

  1. Subscribe to this server
  2. Enter your Zammad URL and Personal Access Token
  3. Start managing your helpdesk from Claude, Cursor, or any MCP-compatible client

Who is this for?

  • Support Leads — quickly get ticket statuses and user history without switching tabs.
  • System Admins — manage users, groups, and organizations directly from the terminal or AI interface.
  • DevOps Engineers — integrate helpdesk data into automated workflows and reporting.
ticket-managementcustomer-serviceuser-managementhelpdesksupport-automation

41 tools expose this connector's capabilities to your AI agent.

add_tag

Add a tag to an object

create_ticket_article

Create a new article on a ticket

create_ticket

Create a new Zammad ticket

create_user

Create a new Zammad user

data_privacy_delete_user

Delete a user via Data Privacy task (Recommended over direct delete)

delete_ticket

Delete a Zammad ticket

delete_user

Delete a Zammad user

get_group

Get details for a specific Zammad group

get_links

Get links for a specific object

get_me

Get current Zammad user details

get_organization

Get details for a specific Zammad organization

get_shared_draft

Get shared draft for a ticket

get_ticket_article

Get details for a specific ticket article

get_ticket

Get details for a specific Zammad ticket

get_user

Get details for a specific Zammad user

list_all_tags

List all tags in the system (Admin)

list_calendars

List calendars

list_checklist_items

List checklist items

list_checklist_templates

List checklist templates

list_checklists

List checklists

list_groups

List all Zammad groups

list_mentions

List mentions

list_organizations

List all Zammad organizations

list_roles

List all Zammad roles

list_slas

List SLAs

list_tags_for_object

List tags for a specific object (e.g., Ticket)

list_ticket_articles

List articles for a specific ticket

list_ticket_priorities

List ticket priorities

list_ticket_states

List ticket states

list_tickets

List Zammad tickets

list_time_accountings

List time accountings for a ticket

list_users

List all Zammad users

remove_tag

Remove a tag from an object

search_groups

Search for groups in Zammad

search_organizations

Search for organizations in Zammad

search_roles

Search for roles in Zammad

search_tickets

Search for tickets in Zammad

search_users

Search for users in Zammad

summarize_ticket

Trigger async generation of a ticket summary

update_ticket

Update an existing Zammad ticket

update_user

Update an existing Zammad user

See how to talk to your AI agent using Zammad.

List all active tickets in Zammad.

I've retrieved the tickets. You have 3 open tickets, including 'Login Issue' (ID: 101) and 'Billing Inquiry' (ID: 102). Would you like to see the details for any of these?

Search for a user with the email 'customer@example.com'.

Searching... I found one user matching that email: Jane Doe (User ID: 505). She is currently assigned to the 'Premium Customers' organization.

Get the details for ticket ID 42.

Inspecting ticket 42... The subject is 'Server Downtime', created by Mark Smith. The current state is 'open' and it is assigned to the 'Technical Support' group.

Yes! You can use the `search_users` and `search_organizations` tools to find specific records using search queries directly from your AI agent.

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