How do I get my VTEX API credentials?

Log in to your VTEX Admin, go to **Account Settings → Application Keys**, and create a new App Key. You'll receive an App Key and App Token pair. You also need your Account Name (the subdomain you use to access the VTEX Admin, e.g., 'mystore'). Ensure the key has **OMS** read/write permissions. No code, no SDK — just connect and go.

Can my agent register an invoice and tracking number at the same time?

Yes! The 'register_invoice' tool accepts the invoice number and an optional tracking number in one call. Once submitted, the order automatically moves to 'Invoiced' status — eliminating the manual step of navigating to the VTEX Admin, opening the order detail, and filling each field separately.

How does the agent handle order cancellations with refunds?

Just tell your agent to cancel the order. It uses the 'cancel_order' tool with an optional reason (so your team has an audit trail). VTEX then handles the refund automatically based on the payment method. No tab-switching, no admin navigation — your support team resolves it in one conversation.

Can I monitor fulfillment status across hundreds of orders?

Absolutely. The 'search_orders' tool supports status filters and pagination, so your agent can scan the entire order queue — for example, listing all orders stuck in 'ready-for-handling' to identify fulfillment delays. Perfect for operations teams managing high-volume VTEX stores with multiple sellers.

VTEX Orders MCP Connector for Claude

A+

Search, track, invoice, and cancel orders on your VTEX store — manage your entire order lifecycle from any AI agent.

6 tools Official Updated Jun 28, 2026 Official Vinkius Partner

More Details Connect to Claude

Connect your VTEX Order Management System (OMS) to any AI agent and take full control of your store's order lifecycle through natural conversation.

What you can do

Order Lookup — Retrieve the full details of any order by ID, including items, client profile, payment method, logistics, and current status.
Order Search — Search and filter orders by status (e.g., 'ready-for-handling', 'invoiced', 'canceled') with built-in pagination for large result sets.
Status Updates — Advance orders through the fulfillment pipeline by updating their status (e.g., move from 'ready-for-handling' to 'handling').
Shipment Tracking — Retrieve tracking information for shipped packages, including carrier, tracking number, and tracking URL.
Invoice Registration — Attach tax invoices (NF-e) and tracking numbers to orders, automatically moving them to 'Invoiced' status.
Order Cancellation — Cancel orders with an optional reason, triggering automatic refund processing.

How it works

Subscribe to this server
Enter your VTEX Account Name, App Key, and App Token (found in Account Settings → Application Keys in your VTEX Admin)
Start managing orders from Claude, Cursor, or any MCP-compatible agent

Who is this for?

Fulfillment Teams — Track order queues, update statuses, and register invoices without navigating the VTEX Admin.
Customer Support — Instantly look up order details, check tracking, or process cancellations during live conversations.
Operations Managers — Monitor order flow, identify bottlenecks, and audit fulfillment performance across sellers.

order-lifecycleorder-trackingfulfillmentorder-invoicinglogistics-managementcustomer-orders

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