MCP For Claude Marketplace
Udesk / 沃丰科技

Udesk / 沃丰科技 MCP Connector for Claude

A+

Comprehensive customer service platform — manage tickets, customers, and knowledge base via AI.

10 tools Official Updated Jun 28, 2026 Official Vinkius Partner
More Details Connect to Claude

Empower your AI agent to orchestrate your customer service operations with Udesk, the premier helpdesk platform in China. By connecting Udesk to your agent, you transform complex ticket management, customer profile auditing, and knowledge base retrieval into a natural conversation. Your agent can instantly list support tickets, retrieve detailed customer information, browse knowledge base articles, and even monitor agent activity without you ever needing to navigate the comprehensive web portal. Whether you are troubleshooting high-priority issues or coordinating support teams, your agent acts as a real-time service assistant, keeping your data accurate and your customers satisfied.

What you can do

  • Ticket Orchestration — List all support tickets and retrieve detailed subject and content metadata.
  • Customer Profile Control — Browse helpdesk customers and retrieve detailed contact and organization information.
  • Agent Management — List all support agents and identify functional groups within the service team.
  • Knowledge Retrieval — Browse and retrieve articles from the internal knowledge base to accelerate resolution.
  • Activity Auditing — Retrieve historical reply chains for tickets to monitor service quality.

How it works

  1. Subscribe to this server
  2. Enter your Udesk Subdomain, Admin Email, and API Token
  3. Start managing your customer service through Claude, Cursor, or any MCP-compatible client

Who is this for?

  • Support Managers — monitor ticket progress and audit agent performance through natural language queries.
  • Customer Success Leads — retrieve detailed customer profiles and interaction histories directly from your AI-powered workspace.
  • Service Operations — oversee agent groups and coordinate cross-functional support via a unified AI interface.
  • Udesk Power Users — integrate your existing service workflows into your AI-driven daily routines.
omnichannelticket-managementknowledge-basecustomer-servicecrm

10 tools expose this connector's capabilities to your AI agent.

create_ticket

Create a new ticket

get_customer

Get customer details

get_organization

Get organization details

get_ticket

Get ticket details

get_ticket_replies

Get ticket reply history

list_agents

List support agents

list_articles

List knowledge base articles

list_customers

List helpdesk customers

list_groups

List agent groups

list_tickets

List helpdesk tickets

See how to talk to your AI agent using Udesk / 沃丰科技.

List all active helpdesk tickets.

I've retrieved your Udesk tickets. You have 15 open incidents, including 'Server Down in Region A' and 'Billing Inquiry - Client B'. Would you like to check the latest replies for any of them?

Show me the details for customer 'mario@example.com'.

I've retrieved the profile for Mario. He is a VIP customer from the 'Global Partners' organization with 12 historical tickets. Would you like to see his active ticket history?

Check the knowledge base for articles about 'Refund Policy'.

I've found 3 articles in the Udesk knowledge base matching your query. The primary guide 'Standard Refund Procedures' was last updated 2 days ago. Should I retrieve the full content for you?

Log in to your Udesk admin backend, go to [Admin] → [Settings] → [Validation Info], and you will find your Open API Token there. Ensure you have administrator privileges.

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