MCP For Claude Marketplace
Sobot

Sobot MCP Connector for Claude

A+

Leading AI customer support and ticketing platform in China — manage tickets, agents, and knowledge via AI.

10 tools Official Updated Jun 28, 2026 Official Vinkius Partner
More Details Connect to Claude

Empower your AI agent to orchestrate your customer service with Sobot (智齿科技), the premier AI-driven customer support platform in China. By connecting Sobot to your agent, you transform complex ticketing management and agent coordination into a natural conversation. Your agent can instantly list your work orders, retrieve agent statuses, browse knowledge base articles, and even audit chat histories without you ever needing to navigate the comprehensive web interface. Whether you are managing a high-volume support team or a specific high-priority ticket, your agent acts as a real-time support operations assistant, keeping your data accurate and your customers satisfied.

What you can do

  • Ticket Management — List all active work orders, get detailed information, and create new tickets instantly.
  • Agent Coordination — Browse support agents and monitor their real-time online/busy status.
  • Knowledge Retrieval — List and retrieve content from your Sobot knowledge base to assist with customer queries.
  • Chat Audit — Browse historical chat records and transcripts to track customer engagement.
  • Service Insights — Retrieve high-level summaries of organization-wide support activity and performance.

How it works

  1. Subscribe to this server
  2. Enter your Sobot App ID and App Key
  3. Start managing your customer support through Claude, Cursor, or any MCP-compatible client

Who is this for?

  • Customer Support Managers — track team performance, audit ticket statuses, and monitor agent availability through natural language.
  • Support Engineers — manage your assigned tickets and retrieve knowledge articles directly from your AI-powered workspace.
  • Operations Teams — oversee service quality and monitor activity summaries across multiple support channels.
  • Sobot Power Users — integrate your existing support workflows into your AI-driven daily routines.
ticketing-systemknowledge-baseagent-coordinationcustomer-service-automationchat-history

10 tools expose this connector's capabilities to your AI agent.

create_ticket

Create a new ticket

get_agent_status

Get agent online status

get_knowledge_detail

Get knowledge article details

get_org_summary

Get organization activity summary

get_ticket_details

Get ticket details

list_agents

List support agents

list_chat_history

List chat history

list_knowledge

List knowledge base articles

list_tickets

List customer support tickets

list_users

List customers/users

See how to talk to your AI agent using Sobot.

List all active support tickets from Sobot.

I've retrieved your active Sobot tickets. You have 15 pending tickets, including 'Login issue' and 'Refund request'. Would you like more details on any of them?

Check if agent 'Mario' is currently online.

I've checked the status for agent Mario. He is currently 'Online' and ready to take new chats. Would you like me to assign a ticket to him?

Search the knowledge base for 'refund policy'.

I've found an article titled 'Refund Policy and Procedures' in your Sobot knowledge base. It details the steps for processing refunds and the eligibility criteria. Shall I retrieve the full content for you?

You need to contact your Sobot business manager or support personnel to apply for your unique `appid` and `app_key`.

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