MCP For Claude Marketplace
Observe.AI

Observe.AI MCP Connector for Claude

A+

Analyze and evaluate contact center interactions via Observe.AI — track transcripts, QA scores, and coaching directly from your AI agent.

10 tools Official Updated Oct 1, 2026 Official Vinkius Partner
More Details Connect to Claude

Connect your Observe.AI account to your AI agent and gain deep visibility into your contact center performance and conversation intelligence through natural conversation.

What you can do

  • Interaction Monitoring — List and inspect all calls, chats, and emails processed by the platform, including metadata and analysis.
  • Full Transcripts — Retrieve the complete text transcripts for any call or chat interaction for detailed review.
  • QA & Evaluations — Access quality assurance scores, evaluation forms, and individual agent performance metrics.
  • AI Insights — View automated interaction summaries and identified business moments (e.g., Greetings, Objections).
  • Coaching Oversight — Monitor agent coaching sessions and feedback logs to track improvement.
  • Workspace Management — List all agents, supervisors, and admins in your Observe.AI instance.

How it works

  1. Subscribe to this server
  2. Enter your Observe.AI API Key (Bearer Token)
  3. Start analyzing your contact center intelligence from Claude, Cursor, or any MCP client

Who is this for?

  • QA Analysts — quickly check evaluation scores or read transcripts without opening the portal.
  • Contact Center Managers — monitor high-level performance trends and AI-generated summaries during daily standups.
  • Coaches & Supervisors — verify coaching session history and agent progress through natural language.
conversation-intelligencecontact-centerquality-assurancespeech-analyticscall-transcriptionperformance-coaching

10 tools expose this connector's capabilities to your AI agent.

list_qa_evaluations

List QA evaluations

get_interaction_transcript

Get interaction transcript

list_evaluation_forms

List QA evaluation forms

list_coaching_sessions

List agent coaching sessions

list_workspace_users

AI workspace. List workspace agents and users

list_interaction_moments

g. Greeting, Closing) across interactions. List identified key moments

list_interaction_summaries

List AI-generated summaries

get_evaluation_details

Get specific evaluation info

get_interaction_details

Get specific interaction info

list_interactions

AI. List contact center interactions

See how to talk to your AI agent using Observe.AI.

List all recent call interactions from today.

Retrieving interactions... I found 12 calls from today. Notable ones include 'Interaction #98765' (Duration: 5:30, Sentiment: Positive) and 'Interaction #98766' (Sentiment: Frustrated). Would you like the transcript for the frustrated call?

What is the QA score for interaction ID 'int_12345'?

Fetching evaluation details... The interaction int_12345 received a total QA score of 95%. It scored perfectly on 'Compliance' and 'Empathy', with a minor deduction in 'Resolution Speed'. Shall I list the full evaluator feedback?

Show me the AI summaries for our latest interactions.

Retrieving AI summaries... I found 5 recent summaries. The overall theme focuses on 'Renewals' and 'Billing Inquiries'. One summary identifies a recurring issue with 'Portal Login'. Would you like the detailed summary for that specific case?

You can find your API Key in the Observe.AI dashboard under Settings > API Keys. This token is used as a Bearer Token for authentication.

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