Nicereply

Nicereply MCP Connector for Claude

A+

Measure customer satisfaction via Nicereply — track survey responses, ratings, and stats directly from your AI agent.

10 tools Official Updated Jun 28, 2026 Official Vinkius Partner

Connect your Nicereply account to your AI agent and gain deep insights into your customer satisfaction and agent performance through natural conversation.

What you can do

  • Response Monitoring — List and inspect all customer satisfaction ratings and feedback responses in real-time.
  • Survey Analytics — Access CSAT, CES, and NPS surveys and retrieve detailed performance metrics and statistics.
  • Agent Performance — List workspace users and monitor their individual ratings and feedback scores.
  • Customer Insights — View customer profiles and their historical feedback patterns.
  • Rating Standards — Retrieve the definitions of rating values and scales used across your surveys.
  • Deep Inspection — Fetch complete metadata for specific responses or surveys using their unique IDs.

How it works

  1. Subscribe to this server
  2. Enter your Nicereply API Key (Private Key)
  3. Start monitoring customer satisfaction from Claude, Cursor, or any MCP client

Who is this for?

  • Customer Success Managers — quickly check for negative feedback or overall survey performance without opening the dashboard.
  • Support Leads — monitor agent ratings and satisfaction trends during daily standups.
  • Product Teams — analyze customer sentiment and feedback regarding specific features or releases.
csatnpscustomer-feedbacksurvey-analyticsagent-performancecustomer-satisfaction

10 tools expose this connector's capabilities to your AI agent.

get_customer

Get specific customer details

get_me

Get current user details

get_rating_values

List possible rating values

get_response

Get specific response details

get_survey_stats

Get survey statistics

get_survey

Get specific survey details

list_customers

List Nicereply customers

list_responses

List feedback responses

list_surveys

List all surveys

list_users

List workspace users (agents)

See how to talk to your AI agent using Nicereply.

Show me the latest customer feedback responses.

I've retrieved the recent responses. You have 5 new ratings: 4 'Great' and 1 'Neutral'. The neutral feedback mentioned 'Slow response time' from a ticket yesterday. Would you like the full details for that response?

What is the current performance of our CSAT survey?

Fetching CSAT survey stats... Your current CSAT score is 92%, based on 156 responses this month. This is a 2% increase compared to last month. Shall I provide a breakdown of the scores?

List all active surveys in my Nicereply account.

Retrieving surveys... You have 3 active surveys: 'Post-Ticket CSAT' (ID: srv_123), 'Product Feedback NPS' (ID: srv_456), and 'Onboarding CES'. Which one would you like more information about?

Log in to Nicereply, go to Settings > API and Integrations, and you will find your 'Private API Key' there.

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