Medallia

Medallia MCP Connector for Claude

A+

Customer experience management via Medallia — track surveys, responses, and experience programs.

10 tools Official Updated Jun 28, 2026 Official Vinkius Partner

Connect your Medallia experience management instance to any AI agent and take full control of your customer feedback and CX programs through natural conversation.

What you can do

  • Survey Management — List all customer surveys and fetch detailed configuration metadata
  • Feedback Monitoring — Retrieve and search survey responses to understand customer sentiment in real-time
  • Program Oversight — List and inspect experience management programs and their statuses
  • Alert Management — Monitor and retrieve details for alerts triggered by specific customer feedback
  • User Inventory — List authorized users and manage access within your Medallia instance

How it works

  1. Subscribe to this server
  2. Enter your Medallia Base URL, Client ID, and Client Secret
  3. Start managing your CX intelligence from Claude, Cursor, or any MCP-compatible client
survey-managementcustomer-feedbacksentiment-analysisalert-managementcx-analytics

10 tools expose this connector's capabilities to your AI agent.

get_alert

Get details for a specific alert

get_program_details

Get details for a specific program

get_response

Get details for a specific response

get_survey

Get details for a specific survey

list_alerts

List feedback alerts

list_programs

List experience management programs

list_responses

List survey responses

list_surveys

List all customer surveys

list_users

List Medallia users

search_responses

Search survey responses by term

See how to talk to your AI agent using Medallia.

List all active surveys in Medallia.

Retrieving surveys... I found several active surveys including 'Post-Purchase Feedback' and 'Customer Satisfaction 2024'.

Search responses for the term 'disappointed'.

Searching... I identified 5 responses containing the term 'disappointed'. Would you like to see the details for these entries?

Show recent alerts from high-priority programs.

Querying alerts... There are 3 new alerts triggered by low NPS scores in the 'Premium Support' program.

You need to contact your Medallia administrator to enable the REST API and create an OAuth 2.0 application to receive your Client ID and Secret.

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