MCP For Claude Marketplace
LiveAgent

LiveAgent MCP Connector for Claude

A+

Manage customer support tickets, conversations, and call records directly through LiveAgent.

16 tools Official Updated Jun 28, 2026 Official Vinkius Partner
More Details Connect to Claude

Connect your LiveAgent helpdesk to any AI agent and manage your customer support operations through natural conversation.

What you can do

  • Ticket Management — List all tickets, filter by status, and track history using list_tickets and list_ticket_history.
  • Conversations — Retrieve full conversation threads with get_conversation and respond or add internal notes using add_conversation_message.
  • Communication Logs — Access call records and phone number configurations via list_calls and list_phone_numbers.
  • Agent & Account Info — Fetch agent profiles with get_agent and account settings with get_settings.
  • CRM & Reporting — Manage companies and customer groups with list_companies and list_customer_groups, and view performance via list_time_reports.

How it works

  1. Subscribe to this server
  2. Enter your LiveAgent Domain and API Key
  3. Start managing your helpdesk from Claude, Cursor, or any MCP-compatible client

Who is this for?

  • Support Leads — monitor ticket volumes and agent performance without leaving your workspace
  • Developers — integrate support data into workflows or debug customer issues directly from the IDE
  • Customer Success Managers — quickly retrieve conversation history and company details to prepare for meetings
helpdeskcustomer-serviceticketing-systemsupport-automationcrm

16 tools expose this connector's capabilities to your AI agent.

get_settings

Retrieve account settings (v3)

list_ticket_history

Uses cursor-based pagination. Retrieve ticket history (v3)

list_tickets

Supports simple or advanced JSON filters (e.g. {"status":"N"} or [["date_created","DP","TW"]]). Retrieve a list of tickets (v3)

list_time_reports

Uses cursor-based pagination. Retrieve time reports (v3)

update_conversation_status

Change conversation status (v1)

add_customer_fields

Add custom field values to a customer (v1)

add_conversation_message

Add a new message or note to a conversation (v1)

list_calls

Uses cursor-based pagination. Retrieve call records (v3)

list_companies

List all companies (v1)

list_conversations

Supports optional filtering parameters. List all conversations/tickets (v1)

list_customer_groups

List customer groups (v1)

delete_conversation

Delete a conversation (v1)

get_agent

Retrieve agent info and auth token (v1)

get_company

Retrieve company info (v1)

get_conversation

Retrieve conversation details (v1)

list_phone_numbers

Uses cursor-based pagination. Retrieve phone numbers (v3)

See how to talk to your AI agent using LiveAgent.

List all currently open tickets in LiveAgent.

I've retrieved the open tickets. You have 3 pending: 'Login Issue' (ID: 452), 'Billing Inquiry' (ID: 453), and 'Feature Request' (ID: 454). Would you like to see the details for any of these?

Add a note to conversation 452: 'Investigating server logs now'.

Internal note successfully added to conversation 452. The team will be able to see your update.

Get the profile information for agent support@company.com.

I've found the agent profile. Name: Sarah Connor, Role: Senior Support, Status: Active. Would you like to see her recent time reports?

Yes! Use the `add_conversation_message` tool and set the `type` parameter to 'N' (Note). This will append an internal note to the conversation visible only to your team.

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