MCP For Claude Marketplace
Kayako

Kayako MCP Connector for Claude

A+

Manage support tickets, users, and knowledge base articles via Kayako — list cases, create users, and browse help center content directly from any AI agent.

21 tools Official Updated Jun 28, 2026 Official Vinkius Partner
More Details Connect to Claude

Connect your Kayako helpdesk to any AI agent to streamline your customer support and knowledge management workflows through natural conversation.

What you can do

  • Case Management — List support cases, create new conversations, and retrieve all posts/messages within a specific case ID.
  • User & Organization Insights — List users and organizations, create new user profiles, and fetch details for the currently authenticated agent.
  • Team Collaboration — Explore team structures, list all configured teams, and identify members within specific support groups.
  • Knowledge Base Access — Browse Help Center articles and categories to quickly find documentation or support resources.
  • Workflow Optimization — Access macros and custom views to understand how support queues are organized and automated.

How it works

  1. Subscribe to this server
  2. Enter your Kayako Domain and API Access Token
  3. Start managing support tickets and customer data from Claude, Cursor, or any MCP-compatible client

Who is this for?

  • Support Leads — monitor case volumes, inspect specific ticket threads, and manage team assignments without leaving the chat interface.
  • Customer Success Managers — quickly look up user profiles and organization history to provide personalized assistance.
  • Technical Writers — verify Help Center article listings and categories directly from their workspace.
customer-serviceticketing-systemsupport-automationcase-managementhelp-center

21 tools expose this connector's capabilities to your AI agent.

list_article_comments

List comments for a specific Kayako article

list_articles

List Kayako Help Center articles

list_brands

List Kayako brands

list_case_posts

List posts for a specific Kayako case

list_cases

Supports pagination and partial output. List Kayako cases (conversations)

list_categories

List Kayako Help Center categories

create_case

Create a new Kayako case

create_file

Upload a file to Kayako

create_user

Create a new Kayako user

list_endpoints

List Kayako automation endpoints

list_locales

List Kayako locales

list_macros

List Kayako macros

get_me

Get current Kayako user details

list_monitors

List Kayako automation monitors

list_organizations

List Kayako organizations

list_sections

List Kayako Help Center sections

list_team_members

List members of a specific Kayako team

list_teams

List Kayako teams

list_triggers

List Kayako automation triggers

list_users

Supports pagination and partial output. List Kayako users

list_views

List Kayako views

See how to talk to your AI agent using Kayako.

List the most recent support cases in Kayako.

I've retrieved the latest cases. You have 3 open tickets: 'Login Issue' (ID: 450), 'Billing Inquiry' (ID: 451), and 'Feature Request' (ID: 452). Would you like to see the details for any of these?

Show me all members of the 'Technical Support' team.

Fetching team members for ID 12... The 'Technical Support' team currently includes: Alice Smith, Bob Jones, and Charlie Brown.

List all available views in our Kayako instance.

I found several configured views: 'All Open Cases', 'My Assigned Tickets', 'Pending Customer Response', and 'Recently Completed'. Which one would you like to explore?

You can use the `list_case_posts` tool by providing the specific Case ID. This will retrieve all messages, replies, and internal notes associated with that conversation.

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