How do I get my Intercom Access Token?

Go to the **Intercom Developer Hub** at **app.intercom.com/a/developer-hub/**. Click **New app**, give it a name, and select the workspace to install it in. Once created, click on your app, then navigate to **Authentication** in the left sidebar. Your **Access Token** will be displayed on this page. Configure the required permissions (scopes) — such as Read/Write People, Conversations, or Companies — and click **Save**. Copy the token and paste it below.

Can I look up a customer's full conversation history instantly?

Yes. Just ask your AI agent 'Show me all conversations with john@acme.com' and it retrieves every conversation — open, closed, and snoozed — including message content, agent assignments, tags, and resolution times. Perfect for getting full context before a customer call.

Can I track support team performance metrics?

Yes. Your AI agent can pull conversation counts, average response times, resolution rates, and open ticket volumes — giving managers instant visibility into team workload and SLA compliance without building custom reports or opening the Intercom analytics dashboard.

Is my customer data secure?

Your Access Token is a private app token that only accesses data in your own Intercom workspace. It respects your workspace's permission model — the token only has access to the scopes you explicitly grant. All API calls are made over HTTPS, and the token is never shared with third parties.

Intercom MCP Connector for Claude

A+

Equip your AI agent with direct access to Intercom — manage conversations, search contacts, and track customer data without opening the Intercom inbox.

15 tools Official Updated Jun 28, 2026 Official Vinkius Partner

More Details Connect to Claude

Connect Intercom to your AI agent and manage your customer communications and support operations conversationally.

What you can do

Conversation Management — List, search, and manage customer conversations with status, assignment, and SLA data.
Contact Search — Query your customer database by email, name, company, or custom attributes to find specific users.
Company Data — Retrieve company profiles, plan information, and aggregate usage metrics.
Support Analytics — Pull conversation counts, response times, and resolution metrics for team performance reviews.

How it works

Subscribe to the Intercom integration on the marketplace.
Create a private app in the Intercom Developer Hub and copy the Access Token.
Ask your AI agent to search contacts, list conversations, or pull customer data.

Who is this for?

Customer Support Teams — Get instant answers about customer history and conversation context without switching between tools.
Customer Success Managers — Look up account health, usage patterns, and recent support interactions from your AI agent.
Sales Teams — Pull contact and company data from Intercom to enrich leads and inform outreach strategies.

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