MCP For Claude Marketplace
Helpwise

Helpwise MCP Connector for Claude

A+

Collaborate on customer emails, SMS, and WhatsApp messages in shared team inboxes with assignment and automation rules.

7 tools Official Updated Jun 28, 2026 Official Vinkius Partner
More Details Connect to Claude

Connect your Helpwise account to any AI agent and manage your shared inboxes through natural conversation.

What you can do

  • Mailbox Management — List all shared mailboxes (email, SMS, WhatsApp, social) with status and configuration
  • Conversation Tracking — Browse conversations in any mailbox and inspect individual threads with full message history
  • Contact Management — List all contacts and create new customer profiles with email and name
  • Email Sending — Send outgoing emails or replies through any connected mailbox
  • Team Overview — List all agents and team members linked to your account

How it works

  1. Subscribe to this server
  2. Enter your Helpwise API Key and API Secret from account settings
  3. Start managing your inbox from Claude, Cursor, or any MCP-compatible client

Who is this for?

  • Customer Support Teams — review conversations, reply to customers, and manage contacts without switching to the Helpwise dashboard
  • Team Leads — monitor inbox activity, track response times, and oversee team workloads
  • Operations Managers — audit communication history and manage contact databases through AI
shared-inboxemail-managementsms-supportwhatsapp-integrationteam-collaborationcustomer-service

7 tools expose this connector's capabilities to your AI agent.

create_contact

Create a new contact

get_conversation_details

Get details for a specific conversation

list_contacts

List Helpwise contacts

list_conversations

List conversations in a mailbox

list_mailboxes

List Helpwise shared inboxes

list_team_members

List team users

send_email

Send an outgoing email

See how to talk to your AI agent using Helpwise.

Show all shared mailboxes and the latest conversations in the support inbox.

You have 4 shared mailboxes: 1) 'Support' (mailbox_1, email, 12 open conversations). 2) 'Sales' (mailbox_2, email, 5 open). 3) 'WhatsApp Business' (mailbox_3, WhatsApp, 8 open). 4) 'Info' (mailbox_4, email, 3 open). Latest conversations in 'Support': 1) 'Billing issue — double charge' from john@example.com (2 hours ago, 4 messages). 2) 'API integration help' from dev@techco.com (3 hours ago, 6 messages). 3) 'Password reset request' from sarah@company.com (5 hours ago, 2 messages). Would you like to read a specific conversation or send a reply?

Create a new contact for 'Maria Silva' and send her a welcome email from the support mailbox.

Contact created! Name: Maria Silva, Email: maria@example.com, ID: contact_4521. Now sending welcome email via 'Support' mailbox (mailbox_1)... ✅ Email sent! To: maria@example.com, Subject: 'Welcome to Our Support', Body: Professional welcome message with onboarding links. The conversation will appear in the Support inbox once Maria replies. Would you like to list all contacts or send another email?

List all team members and show the full thread for the billing conversation.

Team members: 6 agents. 1) Sarah Chen (Admin, online). 2) Mike Torres (Agent, online). 3) Lisa Park (Agent, away). 4) James Rodriguez (Agent, offline). 5) Ana Müller (Agent, online). 6) Bot Agent (Automation). Billing conversation thread (conv_8901, 4 messages): [Customer 2h ago]: 'I was charged twice for my subscription. Order #12345.' [Mike 1h30m ago]: 'I apologize for the inconvenience. Let me check your account.' [Customer 1h ago]: 'Please fix this ASAP, I need the refund.' [Mike 45m ago]: 'I've initiated a refund for the duplicate charge. You should see it within 3-5 business days.' Status: Awaiting customer confirmation. Would you like to send a follow-up or close this conversation?

Yes. The `send_email` tool sends an outgoing email through any connected mailbox. Provide the mailbox ID, recipient email, subject, and body (HTML or plain text). Use `list_mailboxes` to see all available shared inboxes and their IDs.

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