MCP For Claude Marketplace
Helpshift

Helpshift MCP Connector for Claude

A+

Automate mobile and web support via Helpshift — manage issues, FAQs, and user profiles directly from any AI agent.

11 tools Official Updated Jun 28, 2026 Official Vinkius Partner
More Details Connect to Claude

Connect your Helpshift platform to any AI agent and take full control of your customer support and user hub workflows through natural conversation.

What you can do

  • Issue Oversight — List all support issues, retrieve detailed metadata, and monitor audit logs for action history.
  • Response Management — Add messages to existing issues and update statuses (Resolved, Rejected) directly from the chat.
  • Content Insights — Browse your published FAQ articles and sections to ensure documentation is accurate.
  • User Hub Operations — Perform bulk user profile updates and creation tasks using the User Hub v2 API.
  • Application Visibility — List all registered apps in your Helpshift dashboard to ensure correct routing.
  • Operational Efficiency — Track the progress of bulk identity tasks and monitor support volume in real-time.

How it works

  1. Subscribe to this server
  2. Enter your Helpshift API Key and Domain
  3. Start managing your support operations from Claude, Cursor, or any MCP-compatible client

No more manual exporting of issue logs. Your AI assistant acts as a dedicated Support Operations Lead or Mobile Support Specialist.

Who is this for?

  • Support Managers — instantly retrieve issue transcripts and audit logs to understand complex cases.
  • Mobile Product Teams — monitor incoming bug reports and user feedback from within the development flow.
  • Customer Success Ops — automate the management of large user profile batches and identity syncs.
in-app-supportticket-managementuser-profilesautomationcustomer-experienceaudit-logs

11 tools expose this connector's capabilities to your AI agent.

add_issue_message

Pass the message details as a JSON string in "body_json". Add a message to an existing issue

bulk_user_action

Pass the actions array as a JSON string in "body_json". Perform bulk profile operations (v2)

create_issue

Pass the payload as a JSON string in "body_json" (requires app_id, title, body). Create a new support issue

get_issue_audit_logs

Retrieve the action history for a specific issue

get_bulk_task_status

Check the status of a bulk profile operation

get_issue_details

Get detailed information about a specific issue

list_registered_apps

List all applications registered in your Helpshift dashboard

list_faqs

List all published FAQ articles

list_issues

Useful for monitoring support volume and identifying urgent cases. List support issues/tickets in Helpshift

list_faq_sections

List FAQ categories/sections

update_issue_status

Update the status of an issue (e.g., Resolved, Rejected)

See how to talk to your AI agent using Helpshift.

List all active issues and show their audit logs.

I've retrieved your active issues. You have 3 open cases, including 'App crash on iOS' (ID: 5501) and 'Payment failure' (ID: 5505). I've also fetched the audit log for 5501, which shows it was reassigned to the Engineering team 2 hours ago. Would you like the full transcript for either case?

Add a reply to issue ID 5501: 'We are investigating the logs now'.

Message added! I've successfully sent your reply to issue 5501. The customer will receive this update in their app. Would you like to set the status to 'Resolved' or add any internal tags?

Search for FAQ articles related to 'subscription renewal'.

Searching FAQs... I found 2 relevant articles: 'How to renew your plan' and 'Troubleshooting renewal errors'. Would you like the full content of 'How to renew your plan' to share with a customer?

Log in to your Helpshift dashboard, go to **Settings > API**, and you will find your **API Key** listed there. This key is used as the username for Basic Authentication.

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