MCP For Claude Marketplace
HelpCrunch

HelpCrunch MCP Connector for Claude

A+

Automate customer support via HelpCrunch — manage chats, customers, and team assignments directly from any AI agent.

11 tools Official Updated Jun 28, 2026 Official Vinkius Partner
More Details Connect to Claude

Connect your HelpCrunch account to any AI agent and take full control of your customer communication and support workflows through natural conversation.

What you can do

  • Chat Oversight — List all active and past conversations, retrieve full transcripts, and monitor response times.
  • Customer Management — Access detailed customer profiles, add descriptive tags, and track user interaction history.
  • Team Coordination — Reassign chats to specific team members or departments to ensure the right person handles every query.
  • Proactive Support — Search through chats using complex filters to identify trends or urgent customer issues.
  • Workflow Automation — Update chat statuses (closed, open, snoozed) directly from the chat interface.
  • Operational Efficiency — List support departments and monitor the overall health of your customer service operations.

How it works

  1. Subscribe to this server
  2. Enter your HelpCrunch API Key (found in Settings > Developers)
  3. Start managing your customer support from Claude, Cursor, or any MCP-compatible client

No more jumping between multiple dashboard tabs. Your AI assistant acts as a dedicated Support Lead or Customer Success Manager.

Who is this for?

  • Support Managers — instantly retrieve chat summaries and check team workloads without digging through reports.
  • Customer Success Teams — check client history and add updates or tags during follow-ups.
  • Sales Development Reps — monitor new inbound chats and qualify leads directly from the communication flow.
multi-channel-supportcustomer-communicationchat-automationhelpdeskcustomer-profilesemail-automation

11 tools expose this connector's capabilities to your AI agent.

add_customer_tag

Add a label/tag to a customer profile

send_message

Pass the payload as a JSON string in "body_json" (e.g., {"chat": 123, "text": "Hello"}). Send a message to a chat

get_chat_details

Get detailed information about a specific chat

get_customer_details

Get detailed profile information for a specific customer

list_chats

Each chat includes basic metadata and status. List all conversations (chats) in HelpCrunch

list_customers

List all customers (contacts) in HelpCrunch

list_departments

List all support departments

list_chat_messages

Useful for understanding context or historical interactions. List all messages within a specific chat

search_chats

Pass filter criteria as a JSON string in "filter_json" (e.g., {"status": "open"}). Search for chats using filters

update_chat_assignee

Assign a chat to a specific team member

update_chat_status

Update the status of a chat (e.g., closed, open)

See how to talk to your AI agent using HelpCrunch.

List all open chats and show the last message for each.

I've retrieved your open chats. You have 3 active conversations: 'Billing query' from Sarah, 'API Issue' from Mark, and 'Feedback' from Elena. Sarah's last message was 'When is my next invoice?'. Would you like to see the full transcript for any of these?

Search for all chats from the customer with email 'john.doe@example.com'.

Searching database... I found 2 historical chats for John Doe. The first was about 'Onboarding' (Closed) and the second is an 'Upgrade Request' (Pending). Should I retrieve the messages for the pending request?

Tag customer ID 5592 with 'VIP' and 'Priority Support'.

Tags added! I've successfully applied the 'VIP' and 'Priority Support' labels to customer 5592. They will now be clearly identified in your dashboard. Should I also check if they have any open chats?

Log in to your HelpCrunch dashboard, navigate to **Settings > Developers > Public API**. You will be able to generate and copy your unique Bearer token from there.

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