MCP For Claude Marketplace
Help Scout

Help Scout MCP Connector for Claude

A+

Automate customer support via Help Scout — manage conversations, customers, and team workflows directly from any AI agent.

12 tools Official Updated Jun 28, 2026 Official Vinkius Partner
More Details Connect to Claude

Connect your Help Scout help desk to any AI agent and take full control of your customer communication and support operations through natural conversation.

What you can do

  • Conversation Oversight — List all active support threads, retrieve full transcripts, and monitor response status.
  • Customer Management — Access detailed customer profiles and historical interactions to provide personalized service.
  • Team Collaboration — Add internal notes to conversations and update statuses (active, pending, closed) directly from the chat.
  • Operational Visibility — List all configured mailboxes, tags, and automated workflows to ensure your help desk is correctly set up.
  • Performance Insights — Retrieve customer satisfaction ratings to monitor the health of your support operations.
  • Search Capabilities — Perform advanced searches across your entire conversation history to find answers quickly.

How it works

  1. Subscribe to this server
  2. Enter your Help Scout OAuth Access Token
  3. Start managing your support operations from Claude, Cursor, or any MCP-compatible client

No more manual exporting of ticket data. Your AI assistant acts as a dedicated Support Coordinator or Customer Success Specialist.

Who is this for?

  • Support Managers — instantly retrieve conversation summaries and check agent workloads.
  • Customer Success Teams — check client history and add internal notes during follow-ups.
  • Operations Leaders — automate the oversight of mailboxes, tags, and satisfaction ratings.
shared-inboxcustomer-experiencesupport-automationlive-chatknowledge-baseconversation-tracking

12 tools expose this connector's capabilities to your AI agent.

list_workflows

List automated support workflows

list_conversations

Useful for monitoring incoming customer queries. List support conversations/tickets

list_customers

List all customers registered in the help desk

list_mailboxes

List all configured support mailboxes

list_customer_ratings

List recent customer satisfaction ratings

list_tags

List all available tags for categorizing conversations

list_staff_users

List all support agents/users in the tenant

search_conversations

Search for conversations using a query

update_convo_status

Change the status of a conversation (e.g., active, closed)

create_convo_note

Use this for team collaboration. Add a private note to a conversation

get_conversation

Get detailed information about a specific conversation

get_customer

Get detailed profile information for a specific customer

See how to talk to your AI agent using Help Scout.

List all active conversations in the 'Main' mailbox.

I've retrieved your active conversations. You have 5 threads requiring attention, including 'Refund request' from John, 'Feature question' from Maria, and 'API error' from David. Would you like to see the last message for any of these?

Search for conversations from 'john.doe@example.com'.

Searching Help Scout... I found 2 conversations for John Doe. One is 'Closed' regarding an old order, and the other is 'Active' regarding a new support query. Should I retrieve the full transcript for the active thread?

Add an internal note to conversation ID 12345: 'Confirmed with engineering, fix arriving tomorrow'.

Note added! I've successfully logged your update to conversation 12345. This note is internal-only and will not be seen by the customer. Would you like to set the status to 'Pending' while we wait for the fix?

You can generate an OAuth2 Access Token by creating an application in the **Help Scout Developer Portal** (developer.helpscout.com). Alternatively, if you are using a personal script, you can use the Client Credentials flow to obtain a token.

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