MCP For Claude Marketplace
Gorgias

Gorgias MCP Connector for Claude

A+

Manage your customer support tickets, messages, and user profiles via AI.

12 tools Official Updated Jun 28, 2026 Official Vinkius Partner
More Details Connect to Claude

Connect your Gorgias helpdesk to your AI agent and streamline your customer support operations. Use natural language to monitor ticket queues, draft replies, and manage customer profiles without switching tabs.

What you can do

  • Ticket Management — List open tickets, retrieve specific conversation histories, and update ticket statuses
  • Customer Communication — Draft and send replies to customers or add internal notes for your team
  • Customer Profiles — Search for customers by email, retrieve their details, or create new profiles on the fly
  • Team Monitoring — List active agents and retrieve user details for internal coordination

How it works

  1. Subscribe to this server
  2. Enter your Gorgias Subdomain, Email, and REST API Key
  3. Start managing your support desk from Claude, Cursor, or any MCP-compatible client

Your AI agent acts as a junior support representative, capable of summarizing long ticket threads and drafting professional responses.

Who is this for?

  • Support Agents — quickly summarize a 20-message thread and draft a reply without reading the entire history manually
  • Customer Success Managers — check the status of high-priority tickets and add internal notes to guide the support team
  • E-commerce Managers — quickly look up a customer's support history before reaching out for a sales call
ticket-managementcustomer-serviceconversation-historyhelpdeskecommerce-support

12 tools expose this connector's capabilities to your AI agent.

create_customer

Create a new customer profile

create_message

Add a message (reply or internal note) to a ticket

create_ticket

Create a new ticket

get_customer

Get details for a specific customer

get_ticket

Get details of a specific ticket

get_user

Get details for a specific agent/user

list_customers

List or search customers

list_messages

List messages within a ticket

list_tickets

List support tickets

list_users

List agents/users in the workspace

update_customer

Update a customer profile

update_ticket

Update an existing ticket

See how to talk to your AI agent using Gorgias.

Show me the 5 most recent open tickets.

Fetching tickets... You have 5 recent open tickets: 1. Ticket #1042: 'Where is my order?' from john@example.com 2. Ticket #1041: 'Refund request' from sarah@example.com ... Would you like me to read the messages for Ticket #1042?

Reply to ticket #1042 saying their order has been shipped and provide the tracking link.

Drafting reply... I've successfully posted a message to Ticket #1042 informing John that his order is on the way with the tracking details. Should I close the ticket?

Check if there's a profile for customer alex.smith@example.com.

Checking customer records... Yes, I found a matching profile. Customer ID: 90210. Alex Smith currently has 2 resolved past tickets and 0 active issues.

Yes! When using the `create_message` tool, you can specify the channel as 'internal-note'. This allows the AI agent to leave insights or summaries for other human agents to read.

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