Freshworks MCP Connector for Claude

Connect your Freshworks account to any AI agent and take full control of your unified sales CRM and customer support workflows through natural conversation.

What you can do

• Unified Ticket Orchestration — Retrieve the global array of all active helpdesk tickets and fetch sub-entry details to view full customer interactions natively
• Sales Pipeline Auditing — Extract explicit Deal pipeline records tracking ongoing sales cycles and revenue forecasts inside the Freshworks CRM
• Account & Company Management — Identify and manage hierarchical organization records, binding multiple contacts and verifying sales accounts limitlessly
• CRM Contact Oversight — Enumerate end-users recorded in the Sales CRM partition and retrieve their profiles and historical interaction metadata synchronousy
• Helpdesk Contact Navigation — List official support contacts registered in the Helpdesk partition, linking service histories and previous ticket profiles flawlessy
• Agent & Group Management — Identify connected support agents and audit agent grouping configurations handling specific support queues securely
• Sales Intelligence — Retrieve detailed metrics for sales accounts and deals to monitor your business growth and customer lifecycle stages natively

How it works

1. Subscribe to this server
2. Enter your Freshworks Domain prefix and API Key (found in Profile Settings > API Key)
3. Start managing your unified CRM and support from Claude, Cursor, or any MCP-compatible client

Who is this for?

• Sales Managers — monitor deals and sales account health without manual CRM navigation
• Support Leads — track ticket volumes and manage agent groups using natural language conversation
• Customer Success Teams — quickly look up combined sales and support histories to resolve inquiries in real-time
• Operations Teams — audit company organizational structures and verify contact records across the platform