Freshchat MCP Connector for Claude

Connect your Freshchat account to any AI agent to automate your customer messaging and conversation management through the Model Context Protocol (MCP). Freshchat is a modern messaging software built for sales and support teams to engage with customers across web, mobile, and social channels. This MCP server enables you to track active chats, send real-time messages, and retrieve detailed user profiles directly through natural conversation.

Key Features

• Conversation Oversight — List all active chats, fetch detailed conversation metadata, and monitor chat statuses (open, resolved) instantly.
• Real-time Messaging — Post new messages to existing conversations to keep your support workflows moving fast.
• User & Customer Data — Access detailed profile information for chat participants and search for users by email address.
• Support Team Insights — List all support agents and team members to maintain full context of who is online and available.
• Channel & Group Management — Access configured messaging channels and agent groups to understand your routing logic.
• Message History — Retrieve the full message history for any specific conversation ID for audit and reporting.
• Multi-Region Support — Seamlessly connect to your specific Freshchat data center (US, EU, IN, AU).

How it works

1. Subscribe to this server through the Vinkius Marketplace
2. Enter your Freshchat Region Domain and API Token (found in Settings > API Tokens)
3. Start managing your customer messaging from Claude, Cursor, or any MCP client

Who is this for?

• Support Leads — quickly check for open conversations or list agent availability without leaving your primary workspace.
• Customer Success Managers — get a real-time overview of customer interactions and user profiles via simple AI commands.
• Sales Engineers — automate the sending of follow-up messages or verify chat history for lead qualification.