MCP For Claude Marketplace
Dixa

Dixa MCP Connector for Claude

A+

Equip your AI agent to manage customer conversations, track agents, and monitor support queues via the Dixa API.

10 tools Official Updated Jun 28, 2026 Official Vinkius Partner
More Details Connect to Claude

Integrate Dixa, the customer friendship platform, directly into your AI workflow. Manage your multi-channel support conversations, monitor agent presence and performance, track service queues, and oversee your support teams using natural language.

What you can do

  • Conversation Oversight — List and retrieve detailed information for all customer conversations and their current processing status.
  • Agent Intelligence — Monitor real-time agent presence, profile details, and team assignments across your organization.
  • Queue Monitoring — Track active service queues and routing settings to ensure efficient support delivery.
  • Team Management — List all support teams and identify members assigned to specific organizational units.

How it works

  1. Connect the Dixa integration to your AI assistant.
  2. Authorize using your Dixa API Token (found in your organization settings).
  3. Orchestrate your customer service and support operations through intuitive conversation.

Who is this for?

  • Support Managers — Quickly check queue volumes and agent availability on the go.
  • Customer Success Leads — Research conversation history and agent performance via chat.
  • Operations Teams — Monitor support team structures and organizational metadata instantly.
omnichannel-supportcustomer-experienceagent-performanceservice-queuesconversation-trackinghelpdesk

10 tools expose this connector's capabilities to your AI agent.

get_service_account_metadata

Retrieve metadata and usage limits for your Dixa account

get_agent_profile

Get full profile and performance data for a specific agent

get_conversation_details

Get detailed information for a specific customer conversation

quick_agent_presence_audit

Retrieve a high-level summary of active agent presence statuses

list_service_agents

List all support agents registered in your Dixa organization

list_customer_conversations

List all customer service conversations in your Dixa account

list_open_support_tickets

Identify conversations that are currently in an "Open" or "Unassigned" status

list_service_queues

List all active service queues configured in Dixa

list_support_teams

List all configured support teams and their members

search_conversations_by_subject

Search for conversations using a keyword in the subject

See how to talk to your AI agent using Dixa.

List all open support conversations.

I've found 8 open conversations, including 'Issues with Payment' and 'Feature Request: Dark Mode'. Would you like to see the assigned agent for any of these?

Show me the details for conversation '12345'.

Conversation '12345' (Subject: Login Issue) is currently 'Open' and assigned to 'John Doe'. It was created 2 hours ago via Email. Should I pull the latest message from this conversation?

Who is currently available in the 'Sales' team?

In the Sales team, 3 agents are currently 'Available': 'Alice Johnson', 'Bob Miller', and 'Kenji Tanaka'. 2 other members are 'Away'. Would you like to see the current load for the available agents?

Log in to your Dixa account as an administrator, navigate to **Settings > Integrations > API Tokens**, and click **Create Token**. Note that you may need a specific plan for API access.

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