Dixa MCP Connector for Claude

Connect your Dixa account to any AI agent and take full control of your omnichannel customer service and team coordination workflows through natural conversation.

What you can do

• Conversation Orchestration — List and manage active support tickets programmatically, including retrieving detailed metadata and historical context
• Agent & Team Coordination — Assign conversations to yourself or specific team members and monitor agent availability in real-time to optimize response times
• Customer Profile Intelligence — Access and manage end-user (customer) profiles programmatically to maintain a high-fidelity record of contact information and interaction history
• Lifecycle Management — Programmatically create new support requests or mark existing conversations as resolved/closed to maintain a structured support pipeline
• Operational Monitoring — Check API connectivity and monitor active webhooks directly through your agent for reliable service operations

How it works

1. Subscribe to this server
2. Retrieve your API Token from the Dixa dashboard (Settings > Integrations > API Tokens)
3. Start managing your customer interactions from Claude, Cursor, or any MCP client

No more manual ticket shuffling or digging through agent lists in the portal. Your AI acts as your dedicated support strategist and CX coordinator.

Who is this for?

• Support Leads & Managers — instantly retrieve ticket summaries and reassign high-priority conversations using natural language commands
• Customer Success Teams — monitor customer profiles and interaction history without leaving your communication tools
• Operations Leads — verify system health and manage webhook configurations through simple AI queries