Deskpro MCP Connector for Claude

Connect your Deskpro helpdesk to any AI agent and take full control of your customer support and internal help center workflows through natural conversation.

What you can do

• Ticket Orchestration — List and manage active and archived support tickets programmatically, including monitoring message history and updating priorities in real-time
• User & Organization Intelligence — Access complete profiles for end-users and organizations to maintain high-fidelity records of customer relationships and account status
• Knowledgebase Architecture — Access and retrieve content from your help center articles programmatically to coordinate information delivery and self-service support
• Staff Coordination — Retrieve directories of support agents and administrators to understand team assignments and coordinate complex support routing
• Operational Monitoring — Check API health status, manage outbound webhooks, and monitor account metadata directly through your agent for reliable service operations

How it works

1. Subscribe to this server
2. Retrieve your API Key and Instance URL from your Deskpro Admin Portal (Apps & Integrations > API Keys)
3. Start managing your support pipeline from Claude, Cursor, or any MCP client

No more manual ticket shuffling or digging through help center folders. Your AI acts as your dedicated support operations and CX coordinator.

Who is this for?

• Support Leads & Managers — instantly summarize ticket histories and reassign high-priority cases using natural language commands
• Customer Success Teams — monitor user profiles and organization health without leaving your communication tools
• Operations Leads — automate knowledgebase access and verify system connectivity through simple AI queries