MCP For Claude Marketplace
BOSSDesk

BOSSDesk MCP Connector for Claude

A+

Manage your IT services via BOSSDesk — track tickets, assets, and users directly from any AI agent.

10 tools Official Updated Oct 1, 2026 Official Vinkius Partner
More Details Connect to Claude

Connect your BOSSDesk ITSM account to any AI agent and orchestrate your IT support and asset management workflows through natural conversation.

What you can do

  • Ticket Oversight — List all support tickets and retrieve detailed history and requester metadata.
  • ITSM Automation — Create and update tickets directly from your workspace to streamline incident reporting.
  • Asset Management — Query and inspect hardware and software assets, including serial numbers and specifications.
  • User Coordination — Access your employee directory and individual user profiles managed within the platform.
  • Location Tracking — List and retrieve details for all physical office or site locations.
  • Communication — Add public or private notes to tickets to maintain high team engagement.

How it works

  1. Subscribe to this server
  2. Enter your BOSSDesk API Token and Subdomain
  3. Start managing your IT services from Claude, Cursor, or any MCP-compatible client

Who is this for?

  • IT Managers — quickly check ticket queues and asset availability without opening the BOSSDesk portal.
  • Help Desk Technicians — monitor active cases and user details straight from their workflow tools.
  • System Administrators — verify asset metadata and office locations using natural language.
itsmasset-managementincident-reportingservice-deskit-operationsticket-tracking

10 tools expose this connector's capabilities to your AI agent.

list_users

List all system users

update_ticket

Update an existing ticket

create_ticket

Create a new support ticket

get_asset

Get details of a specific asset

get_ticket

Get details of a specific ticket

list_assets

List all managed IT assets

add_ticket_note

Add a comment or note to a ticket

get_user

Get details of a specific user

list_locations

List all physical locations

list_tickets

List all IT support tickets

See how to talk to your AI agent using BOSSDesk.

List all open tickets in BOSSDesk.

I've retrieved your open tickets. You have 5 pending cases, including 'Broken Printer' (ID: 102) and 'New Laptop Request' (ID: 105). Which one would you like more details on?

Find the asset with serial number XYZ123.

I found the asset: Dell XPS 15 (ID: 502). It is currently assigned to John Doe and is in 'In Use' status. Its warranty expires in 6 months.

Add a note to ticket 102: 'Hardware ordered, waiting for delivery'.

Note successfully added to ticket 102. The status remains 'Waiting for Parts'.

Yes! Use the `get_ticket` tool with the Ticket ID. Your agent will fetch the latest status, priority, and requester info directly from BOSSDesk.

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