MCP For Claude Marketplace
BoomTown (OvationCXM)

BoomTown (OvationCXM) MCP Connector for Claude

A+

Orchestrate customer journeys via OvationCXM — manage journeys, teams, and support issues directly from any AI agent.

10 tools Official Updated Oct 1, 2026 Official Vinkius Partner
More Details Connect to Claude

Connect your OvationCXM (BoomTown) account to any AI agent and orchestrate your customer onboarding, support, and journey workflows through natural conversation.

What you can do

  • Journey Orchestration — List and retrieve detailed information for customer journeys, stages, and activities.
  • Team & Org Management — Access and monitor internal and partner support teams and organizations.
  • Issue Tracking — Query and inspect support cases and issues across the ecosystem.
  • Customer Intelligence — Retrieve detailed customer profiles and end-user data managed within CXMEngine.
  • Real-time Monitoring — Audit journey progress and team assignments directly from your workspace.

How it works

  1. Subscribe to this server
  2. Enter your BoomTown API Token and Secret
  3. Start managing your customer journeys from Claude, Cursor, or any MCP-compatible client

Who is this for?

  • CX Operations — quickly check journey statuses and team assignments without manual dashboard searches.
  • Support Managers — monitor active cases and partner performance straight from their workflow tools.
  • Onboarding Specialists — verify customer progress through complex multi-stage journeys using natural language.
customer-journeycx-orchestrationsupport-automationteam-collaborationonboardingworkflow-management

10 tools expose this connector's capabilities to your AI agent.

list_teams

List all support teams

get_journey

The ID must be a valid journey identifier. Get details of a specific journey

get_issue

The ID must be a valid issue identifier. Get details of a specific issue

list_customers

List all customers/end-users

list_issues

List all support issues/cases

list_journeys

List all customer journeys

list_organizations

List all organizations

get_customer

Ensure the ID matches the customer record. Get details of a specific customer

get_organization

The ID must be a valid organization identifier. Get details of a specific organization

get_team

The ID must be a valid team identifier. Get details of a specific team

See how to talk to your AI agent using BoomTown (OvationCXM).

List all active customer journeys.

I've retrieved your journeys. You have 3 active journeys: 'Onboarding - Enterprise A' (ID: j_1), 'Merchant Activation' (ID: j_2), and 'Support Escalation' (ID: j_3).

Show the details for support issue case_99283.

Case case_99283 is currently 'Open' and assigned to the 'Tier 2 Technical Support' team. It was created on March 15th and is related to 'Hardware Connectivity'.

List all organizations in my ecosystem.

I've retrieved your organizations. Notable members include 'Global Payments Inc.', 'Tech Solutions Ltd.', and 'Retail Hub'. Would you like details for any of them?

Yes! Use the `get_journey` tool with the Journey ID. Your agent will fetch the current stage and completed activities for that specific customer journey.

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