MCP For Claude Marketplace
BoldDesk

BoldDesk MCP Connector for Claude

A+

Empower your customer support via BoldDesk — manage tickets, contacts, and agents directly from any AI agent.

10 tools Official Updated Oct 1, 2026 Official Vinkius Partner
More Details Connect to Claude

Connect your BoldDesk customer service account to any AI agent and orchestrate your support ticketing and help desk workflows through natural conversation.

What you can do

  • Ticket Oversight — List all support tickets and retrieve detailed history, including private notes and public replies.
  • Ticketing Automation — Create and update tickets directly from your workspace to streamline issue tracking.
  • Customer Communication — Add internal notes or reply to customers directly through the AI agent.
  • Contact Management — Access and manage your customer directory and individual user profiles.
  • Agent Coordination — List and retrieve details for support agents to monitor team activity and assignments.

How it works

  1. Subscribe to this server
  2. Enter your BoldDesk API Key and Domain
  3. Start managing your help desk from Claude, Cursor, or any MCP-compatible client

Who is this for?

  • Support Leads — quickly check ticket statuses and agent assignments without manual dashboard searches.
  • Customer Success Managers — retrieve customer histories and profiles straight from their workflow tools.
  • Developers — integrate support ticketing into their automated business processes using natural language.
support-ticketscustomer-serviceticketing-automationhelpdeskcustomer-communication

10 tools expose this connector's capabilities to your AI agent.

get_contact

Get details of a specific contact

add_ticket_note

Add a private note to a ticket

create_ticket

Create a new support ticket

get_agent

Get details of a specific agent

get_ticket

Get details of a specific ticket

list_agents

List all support agents

list_contacts

List all customer contacts

list_tickets

List all support tickets

reply_to_ticket

Add a public reply to a ticket

update_ticket

Update an existing ticket

See how to talk to your AI agent using BoldDesk.

List all active tickets in BoldDesk.

I've retrieved your active tickets. You have 5 open tickets, including 'Login Issue' (ID: 102) and 'Billing Inquiry' (ID: 105). Which one would you like more details on?

Create a new ticket: 'API Timeout' for user sarah@example.com.

Ticket created successfully! Subject: 'API Timeout', ID: 108. Sarah will receive a confirmation email shortly.

Add a private note to ticket 102: 'Needs review from engineering team'.

Private note added to ticket 102. The engineering team will see it in the internal dashboard.

Yes! Use the `get_ticket` tool with the Ticket ID. Your agent will fetch the latest status, priority, and the full conversation history directly from BoldDesk.

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