Birdeye MCP Connector for Claude

Connect your Birdeye account to any AI agent and take full control of your online reputation management and customer experience workflows through natural conversation.

What you can do

• Review Orchestration — List and manage customer reviews across multiple platforms (Google, Facebook, etc.) programmatically, retrieving detailed high-fidelity comments and ratings in real-time
• Automated Check-ins — Programmatically trigger review requests (check-ins) via SMS or Email to coordinate high-fidelity feedback collection from your recent visitors
• Sentiment Intelligence — Access complete customer profiles and retrieve detailed sentiment history to maintain a perfectly coordinated overview of your brand health
• Survey & Feedback Architecture — Programmatically dispatch custom surveys to specific customers and monitor their high-fidelity responses directly through your agent
• Multi-Location Visibility — Retrieve complete directories of all your business branches and locations to coordinate your organizational reputation programmatically

How it works

1. Subscribe to this server
2. Retrieve your API Key and Business ID (bid) from your Birdeye dashboard (Settings > Integrations > API)
3. Start managing your customer experience from Claude, Cursor, or any MCP client

No more manual logging into individual review sites or missing critical feedback. Your AI acts as your dedicated reputation manager and customer success coordinator.

Who is this for?

• Marketing Managers — instantly retrieve high-level review summaries and monitor brand sentiment using natural language commands
• Customer Success Teams — automate the dispatch of review requests and track customer satisfaction without leaving your workspace
• Multi-Location Owners — monitor reputation performance across all branches and coordinate surveys through simple AI queries