MCP For Claude Marketplace
8x8 Contact Center

8x8 Contact Center MCP Connector for Claude

A+

Real-time contact center analytics — monitor queues, agent performance, and live metrics via AI.

3 tools Official Updated Oct 1, 2026 Official Vinkius Partner
More Details Connect to Claude

Empower your AI agent to act as a real-time supervisor for your 8x8 Contact Center. This integration bridges the gap between complex CCaaS metrics and actionable insights, allowing your agent to audit queue performance and agent interactions through natural language. Whether you need an instant pulse check on live call volumes or a detailed historical audit of agent activity, your agent provides a direct, conversational window into your 8x8 operations, ensuring your team stays agile and data-driven without ever leaving your primary chat interface.

What you can do

  • Real-time Monitoring — Retrieve live statistics for all active queues and agents to identify immediate operational bottlenecks.
  • Agent Interaction Audits — List and review historical agent interaction logs, complete with metadata and timestamps.
  • Queue Performance Analytics — Access aggregated historical performance data to understand long-term contact center trends.
  • Supervisory Insights — Audit agent availability and queue health on the fly using simple conversational commands.
  • Custom Metric Filtering — Query interaction logs by specific date and time ranges to find exact operational data points.

How it works

  1. Subscribe to this server
  2. Enter your 8x8 API Key and Client Secret
  3. Start monitoring your contact center through Claude, Cursor, or any MCP-compatible client

Who is this for?

  • Contact Center Supervisors — perform real-time pulse checks on queue health and agent status without complex dashboards.
  • Operations Managers — audit historical interaction logs and performance trends to optimize staffing.
  • Quality Assurance Teams — quickly retrieve specific agent interaction metadata for performance reviews.
  • Business Analysts — extract contact center metrics for reporting through natural language queries.
contact-centerccaascall-analyticsqueue-managementagent-performancereal-time-metrics

3 tools expose this connector's capabilities to your AI agent.

get_realtime_metrics

Get live contact center metrics

list_queue_metrics

List historical queue performance

list_agent_interactions

Filter by date to audit historical call resolution metadata. List historical agent interactions

See how to talk to your AI agent using 8x8 Contact Center.

What is the current live status of my contact center queues?

Checking live metrics... You currently have 15 calls waiting in the 'Support' queue and 2 in 'Sales'. All 10 agents in Support are currently 'Busy'. Would you like a breakdown of agent statuses?

List all agent interactions from yesterday morning.

I've retrieved the interaction logs for yesterday morning. There were 45 total interactions. You can see details for each agent, including call duration and resolution status.

How has the 'General' queue performed over the last hour?

Analyzing performance for the 'General' queue... The average wait time was 45 seconds, with a 95% service level. This is a 5% improvement over the previous hour.

Yes. Use the `get_realtime_metrics` tool to see live statistics, including the number of waiting calls and active agent status across all queues.

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